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“Amazing venue but yet again spoilt by bar manager” 3 of 5 bubbles
Review of Eaton Hotel

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Eaton Hotel
Ranked #13 of 117 Hotels in Birmingham
Certificate of Excellence
Birmingham UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing venue but yet again spoilt by bar manager”
3 of 5 bubbles Reviewed 17 January 2013

Used this venue for functions numerous times... But stumbled across arsy bar manager who would ignore customers standing at the bar and carried on stocking the fridges. Offered cash back and then refused it. Have lots of praise for other staff members who apologised for him... And have to work with him. Dont work in the public sector if you dont like people.... Room v.nice...clean... Just shame about the knob who thinks he owns the place..... A personal friend of mine who has worked in hotel industry was disgusted.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank GHDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngkalavanas, Director at Eaton Hotel, responded to this review, 19 January 2013
Perhaps the tone and language used in the review may have been similar to the attitude shown that evening and elicited the apparent reported response by the bar manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
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  • English first
  • French first
  • German first
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English first
St Louis, MO
Level Contributor
108 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 4 January 2013

From what I had read on the reviews, my expectations were met very well. There is a relaxed level of comfort; service is unfussy and efficient, which made my stay productive. This was a business trip including a weekend so I chose Eaton based on location, quality and type of property. I enjoy the feel of a neighborhood versus large, corporate-type hotels, though I also stay at those when needed.
This hotel spans 2 buildings of different architecture and is appealing from the curbside. It has 3 floors; the front desk and lobby area is simple with 3-4 chairs, a hall that leads to the rear area for the small bar and large dining room. The furniture is like a home with plenty of sitting areas, large chairs/sofas and fine paintings or decorations. It is not the usual generic wood tables and dining room at the front of building, which is common for many of the nearby hotels. In the end, it is attractive and well appointed, especially now during Christmas with the trees and lights set up.
It was important to me to have easy access to highways and such; very important are the free parking, free wifi, breakfast; and the rate was very reasonable. Had I booked the center city hotels, the above is just not offered. It is a 30 min walk to the center markets, museums, etc. but I enjoy walking so this was ok. If needed, buses on Hagley road are every few minutes.
The surrounding area is quite full of hotels, many appear low-rent as you head west on Hagley. Towards the city, it is a mix of hotel chains, office buildings and some are plain buildings of 7-10 floors as you near the 5-ways roundabout. Tesco and Morrison are just there. That is about 10 min walk, so just near the Eaton there is really only residences/hotels. Restaurants are bunched up down the road 5 min walk. (Indian, TGI Fridays and a Beefeaters, then more just further.) just about anything you want within 5 min drive.
ROOM: facing rear parking lot so good news is the quiet, and no street noise; bad news is seeing a parking lot. Size is good/spacious for UK, or normal size for US standards. Very well lighted in bathroom and desk/bed area. Chair and desk are comfortable for working. Bed is firm and pillows are somewhat thin type, which I prefer actually. Duvet is very warm and linens/ towels are all very good quality. There is a stain on ceiling/wall and some stains in caulking of shower of room 118.
FOOD: very nice quality dinners with good portions. I did not have to sign the bill or even see it; this would be listed on final hotel bill; a casual approach which felt more home-like. Breakfast is very good with wide selection though there is no change at all and after 5 days, it gets a bit boring. Service staff are all very good.
I would certainly return. In short: great value and very good quality service, food, and decent location.

  • Stayed December 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JES006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N.Wales
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 15 December 2012

I'm writing this review from a clean, otherwise pleasent room, staff and hotel but completely spoilt by party noise going on below us.
Having asked for a room at the back, away from the busy road a week before turning up and emphasising the request on arrival, they placed us directly above a live music party. Shiiish! I even queried if there were any functions tonight! By the time I realised how LOUD the noise rose to, moving was too much to contemplate (even if a room was available).
My quest for a decent kip around Egbaston continues....

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank GyrnLas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngkalavanas, Director at Eaton Hotel, responded to this review, 17 December 2012
I am sorry to read that this customer experienced apparent noise problems. Almost all guests request quiet rooms at the rear of the hotel - even those attending functions. Such requests are obviously not always possible. However guests do need to appreciate that the Hagley Road, and most hotels in Birmingham, are located on busy main roads and noise can be an issue. The Eaton has triple glazing to all rooms at the front of the hotel and this has dramatically reduced traffic noise.

When guests check-in, we allocate rooms so that those attending functions are located above the function room. In this instance, the guest was allocated a room at the rear of the hotel. The only noise from live music that would have been heard was from about 9.00pm for 45 minutes. There was a female singer on that particular evening who was not very loud as she was singing to customers dining in our restaurant. There was no 'live music party' that took place at the hotel. Furthermore, as the guest did not mention anything at the time until check-out, we did not have the opportunity to provide a solution.

There was no lack of joined-up thinking on our part.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
174 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 12 December 2012

The hotel is situated out of the centre on a busy road but that means free parking and good bus service. STaff very helpful. Our room was showing signs of wear and tear but was adequate. Staff very nice and friendly at Reception and breakfast.
Would stay there again if the price was right

  • Stayed December 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Graeme C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset, United Kingdom
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 11 December 2012

A quiet and comfortable room at the back of the hotel. Contains all the amenities you may require, adjust the thermostat as you enter ours was up high and it became very hot. Breakfast was excellent a wonderful choice, the smoked haddock and scrambled eggs were great. After a day at the German markets we decided to eat in the Hotel the steaks and wine selection were very good. All the staff from reception, dinner, bar and breakfast were helpful and friendly. Location is ideal 20 minute walk or 5 minute bus ride into the centre. Would definitely stay here again.

Room Tip: Request a room to the back of the hotel on 2nd floor, no road noise or celebration noise from the fu...
See more room tips
  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PD_SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 9 December 2012

Stayed here for 2 nights to visit German markets and on recommendation of a friend to sample their steaks in hotel restaurant. Found staff to be very friendly and helpful. Meal was really good and steak was fantastic - the best I've had in this country for a long time. Spoilt for choice with breakfast which was served promptly but not to the point of rushing you. Room was great. All in all a great hotel ideally located for city no bad points at all. Thanks for a feat stay

Stayed December 2012, travelled as a couple
Helpful?
1 Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
110 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 3 December 2012

Had a special deal which included breakfast – so good value for money. Very clean; comfortable; good breakfast. Very very busy on the Saturday night – so parking was a bit of a nightmare, but managed. Room on the Hagley Road is noisy and with the window closed was stuffy. All in all a good stay.

Room Tip: Ask for a room at the back
See more room tips
  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LeoDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eaton Hotel

Property: Eaton Hotel
Address: 279 Hagley Road, Birmingham B16 9NB, England
Region: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#2 Romantic Hotel in Birmingham
#5 Business Hotel in Birmingham
#12 Family Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Eaton Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Eaton Hotel Birmingham

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