A lovely hotel with very friendly staff. We had a late dinner on arrival and found the restaurant staff very attentive, friendly and helpful.We found the breakfast lady to be very abrupt and loud mannered though. On Saturday morning she seemed to be more friendly with the older couple at the table next to us which we assume was because we are a younger couple and the average age of the hotel guests did seem to be over 50's so I suppose we weren't their usual type of guests. When I listed the items that I wanted from the breakfast from the menu, she abruptly cut me and said 'so you want the full english?' With my fiancé we laughed thinking 'wow, do we need to apologise for not ordering the 'correct way'? I'm wheat and lactose intolerant and asked if they had any Soya milk which they didn't. The breakfast lady informed me to let them know in advance next time but it was a shame she didn't offer to get some in for Sunday morning. The downside for us was that breakfast ends at 10 am on a Sunday. Coming from London this seems rather early to end breakfast on a Sunday morning! Our mistake we thought breakfast ended at 11 am and arrived for breakfast at 10.10 on Sunday to be told they weren't serving breakfast anymore. The breakfast lady said we could help ourselves to the cereal and fruit but this wasn't appealing to me and being wheat intolerant I don't eat cereals anyway (and the buffet table looked like the kind of breakfast you get at a cheap travelodge) and she didn't even offer us any tea or coffee. We decided to leave and she told us that she had asked for some toast to be made for us, so I suppose she did try and it was our mistake for not looking into exactly what time breakfast ends. I think coming from London we probably have high expectations but all in all this was a lovely hotel, very clean. A special thank you to the receptionist. A lovely lady.
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- Also Known As:
- Eaton Hotel Birmingham