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“Return to St Andrews after cancelling my Season Ticket”

Birmingham City Football Club
Ranked #69 of 278 things to do in Birmingham
Certificate of Excellence
Attraction details
Solihull, England, United Kingdom
Level Contributor
176 reviews
64 attraction reviews
common_n_attraction_reviews_1bd8 85 helpful votes
“Return to St Andrews after cancelling my Season Ticket”
2 of 5 bubbles Reviewed 15 March 2013

I like to keep some contact with the club I supported for so many years, so decided to go to the home game against Derby on the 9th of March. This is not a review of the game itself which was fine, but a review of the shambles that is Birmingham City Football Clubs customer interface, specifically in this instance the Ticketing operation. I called on my way to the ground to ask where to buy a ticket for the Main Stand, where I used to sit. They told me either Ticket Office. So I headed for the one located at the Main Stand entrance. It was closed up to 2.15, having waited for a quarter of an hour in queue of anout 15 people, the office opened. Two people received tickets very slowly before the printer broke down, the said we could wait ten minutes whilst they brought another printer. That took half an hour before they didn't bring the printer, but brought several pre-printed tickets for the Paddock area, which is not where I wanted to sit. I have to say that this was typical of the clubs ability to deal with customers, having being involved for 60 years, I know the issues fairly well. It is only in the last 20 years that they have had such a problem, and a series of Ticket Office 'managers' and two new systems have only served to make matters worse. Such a pity. My advice to any person intending to go who doesn't know the ropes is to book online. Not that that would be easy, but at least the hoops that you have to jump through have a fairly reliable outcome.

Visited March 2013
Helpful?
3 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Date | Rating
  • Dutch first
  • English first
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  • Any
English first
Birmingham, United Kingdom
Level Contributor
30 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Conference Facilities and Staff”
5 of 5 bubbles Reviewed 21 February 2013

This is the best conference facility I have used. My job is to hold functions on a regular basis and I have visited BCFC on numerous occasions, most recently this week for three days. All 120 of us were well looked after, great attention to detail, free car parking, all sizes of conferences, meetings catered for. Food excellent. Nothing was too much trouble 5 stars
Thank you Amelia, Guy and the team

Hope to see you very soon - Gizelle

Visited February 2013
Helpful?
Thank GWhiting186402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
99 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 126 helpful votes
“Great Atmosphere and a great time!”
4 of 5 bubbles Reviewed 15 February 2013

I took a client there to celebrate a deal, the place was amazing and it was a time well spent meaning I really enjoyed my time there even though it was business

Helpful?
Thank FoodWizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
9 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“nice”
5 of 5 bubbles Reviewed 9 February 2013

it is grand and beautiful, even footballers of Birmingham City FC do not do very well groung is very nice

Helpful?
Thank z0111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coleshill, United Kingdom
Level Contributor
51 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
“A club on its way down.”
1 of 5 bubbles Reviewed 8 January 2013

Awful excuse for a football club in the 21st century. Facilities were the norm but certainly not up to scratch. Lacking in diversity and quality and the football wasn't any better. Shame really for the second largest city in the country should do much, much better.

Visited April 2012
Helpful?
6 Thank JaysW997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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