I've stayed at the Malmaison several times when visiting Birmingham because of its location, gym & spa facilities, decor and despite being very central it was a place to relax in peace and comfort.
It had been a while since my last visit and it was a saturday night but the racket and activity emanating from the hotel bar was incredibly loud and clashed with the ambience of the hotel. We had just come back from a lovely dinner nearby and wanted to have a drink in the bar before turning in but conversation was impossible with very high noise levels.
We did mention this to the hotel staff that evening but they were unable to do anything apart from offer to order any drinks with a service charge if we wanted to sit in the lobby...
The next day during checking out there was a long queue of disgruntled customers - many complaining of being overcharged. Luckily we had paid in advance so were able to check out and get away as soon as possible.
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- Also Known As:
- Malmaison Birmingham Hotel Birmingham
- Malmaison Hotel Birmingham
- Birmingham Malmaison Hotel