First impressions do count and mine weren't all that great. The reception area was too small for so many people and bags, there is a speaker in the ceiling which combined with the cleaner hoovering made it difficult to hear the receptionist. I was given a nice room, 533, quite large and airy for normal Malmaison rooms. The bed was only ok comfort wise, the pillows were a bit thin and the toilet paper was an absolute disgrace, no luxury whatsoever. The inside of the wardrobe was painted red and looked very cheap. There was no safe, but there was an iron, ironing board, hairdryer and tea/coffee facilities.
We had a late lunch in the bar and it was very nice. I declined breakfast when I learnt that it was £20, that seemed a ridiculous amount. One thing I would point out is that the door from the bar to the hotel looks like it desperately needs painting, I am being picky, but this is not a cheap hotel. After our night out we had a nightcap in the bar, which by then would only serve wine or beer, no spirits, which seems a very silly rule.
Overall not a hotel I would rush back to, that said all the staff I encountered were very nice and friendly.More