Had an overnight stay at the MalMaison Birmingham hotel. Firstly the postcode for the Mailbox is not on the website, nor is the fact that there is no hotel car park. I waited for over 20 minutes to be checked in as there was only one front of house.
The room allocated to me was awful. 2 people staying in the hotel and we had one mug for tea, one towel and a bathroom that smelt of fresh bleach and hair in the plug hole (nasty)
The bathroom was falling to pieces. The tiles were rotting, the bath floor was still dirty and the bath was missing conditioner. They had provided one shampoo, one showergel and no conditioner.
The bed had pieces of hair in it. The TV remote didnt work and hence couldnt use the TV.
Whilst getting dressed to check out - a cleaner walked into the room
The carpet had stains and burns on it. The velvet throw on the bed had white stains on it, as did the actual bed frame. The carpet needed a good hoover.
Will never stay in this hotel again. 2 stars
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- Also Known As:
- Malmaison Birmingham Hotel Birmingham
- Malmaison Hotel Birmingham
- Birmingham Malmaison Hotel