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“Great Hotel, superb service!!” 4 of 5 bubbles
Review of Malmaison Birmingham

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Malmaison Birmingham
Ranked #23 of 117 Hotels in Birmingham
Birmingham, United Kingdom
1 review
“Great Hotel, superb service!!”
4 of 5 bubbles Reviewed 14 April 2014

I have been going to the Malmaison for no of years. For a 3 star hotel, it is excellent value for money, great food & very good service. The staff are superb and the cocktails awesome, especially if ALP the Barman is at helm. The rooms are very cosy and spacious (ask for a corner room). Brilliant location on the heart of Birmingham.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RAFFB60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,129 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
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English first
Nottingham, United Kingdom
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

Stayed here back in January when out in Brum for my cousin's 30th along with my fiance.

It only cost about an extra £20 than the usual suspects (premier inn, travelodge etc), but was miles ahead.

The room was spacious, the decor cool and the sauna area was a great way to unwind.

Thoroughly recommend staying here, I will definitely look to stay in Malmaison hotels moving forwards.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 7 April 2014 via mobile

Really nice bar, lobby area nice. But compared to other 4 star hotels i think the breakfast is quite poor. Cooked food to order? Not the biggest continetal breakfast either. Always prefer full breakfast buffet. Room was quite big and spacious. But bfast let it down .

Stayed April 2014, travelled with friends
Helpful?
Thank mac9992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
155 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

Stayed here on business for 1 night. The room was very comfortable with a great bed and good facilities. I ate in the restaurant down stairs which was amazing. Very good quality and tasted amazing. The breakfast selection was vast and you are provided with a menu from which you can order many different options, from eggs benedict to porridge with syrup. The bar was busy and bustling and had a fantastic atmosphere. There is also a coffee shop downstairs which was handy. The location is very convenient, its about 5 minutes walk from New Street station and is within the mailbox which has lots of shops and restaurants. I would highly recommend. Next time I hope to make use of the spa!

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne V, Manager at Malmaison Birmingham, responded to this review, 8 April 2014
Dear Linda,
Thank you for taking the time to leave a post
I am delighted to read of your recent stay, your review is so positive and it is great that you had an enjoyable dinner and appreciated the atmosphere around the hotel.
The spa look forward to seeing you on your next visit
Kind Regards
Dianne Vukovich
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

I visited Birmingham a couple of times while i was in England and heard that the hotel bar in Malmaison was a popular choice to go on a weekend, with great drinks, friendly atmosphere and staff. I Was glad to see the rumours didn't disappoint and was particularly pleased to see the attention the Bar manager Guy and the waitress Jodi gave to their customers, they make the atmosphere of the bar fun on their own. Overall a a worthwhile experience

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne V, Manager at Malmaison Birmingham, responded to this review, 8 April 2014
Dear Dave,
Thank you for your positive review.
Amazing you got to experience the ‘Malbar ‘ drinks and service
The staff mentioned really do appreciate your post as they always work towards providing our guests that special service that they love to do
See you again soon
Dianne Vukovich
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 3 April 2014

I paid top wedge for a standard room and was on an e-standby upgrade for a one bed suite. I didn't get the one bed suite. The standard room wasn't anything to shout about. The bed was hard and the pillows not of particularly great quality for such an expensive hotel. The standard of the room was on a par with Holiday Inn rooms I've stayed in recently but for a quarter of the price! They only had very limited TV channels available, less then what you actually get at the Holiday or Premier Inn. Only difference is it's "funky" décor, which is now actually looking quite tired and dated.
I also had a male member of house keeping walk in on me when I was stark naked as he assumed the room was empty! When complaining about this to the reception staff, they simply replied it was an error on house keeping's part and didn't really seem bothered!

Breakfast was of poor quality given the price and the supposed 4* status. I found most the staff seemed as though they didn't want to be there and service was poor.

The only thing going for it is the amazing location in the Mailbox. The best part of our visit was the meal we had outside of the hotel in the Mailbox! If it's the location you want I'd advise saving your money and staying in one of the other many hotels nearby. If you stay at this hotel you also have to be prepared to pay £19 to park in the NCP next door on top of the hefty room rate you have already paid.

This hotel does not even remotely compare to the Malmaison in Manchester, which I did find was worth the higher price.

  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Gemma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne V, Manager at Malmaison Birmingham, responded to this review, 8 April 2014
Dear Gemma,
Thank you for your post
I am disappointed to read of your recent experience as this is not at all the standard and service we wish our guests to have. We do continuously look at the maintenance and services of the hotel so your feedback is very valuable for us to highlight in daily training and future plans.
We do hope we have the opportunity to welcome you back for you to experience the amazing ‘Mal’ service
Dianne Vukovich
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
387 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 bubbles Reviewed 2 April 2014

Had a great stay at this hotel. I arrived very early and got my room right away, no hassle and a great front desk staff to deal with.

The room has average size,with a nice desk, lighting and bed. The internet service needs some work, it was faster in the Starbucks in the lobby then in the room.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CNDTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dianne V, Manager at Malmaison Birmingham, responded to this review, 8 April 2014
Dear Ron,
Thank you for your post
Great to read of your enjoyable stayand nights sleep
There is continuous work on the internet so hopefully you see in improvement in the future.
Kind Regards
Dianne Vukovich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Malmaison Birmingham

Property: Malmaison Birmingham
Address: The Mailbox 1 Wharfside Street, Birmingham B1 1RD, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#24 Business Hotel in Birmingham
#33 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Birmingham 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Malmaison Birmingham Hotel Birmingham
Malmaison Hotel Birmingham
Birmingham Malmaison Hotel

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