We stayed at the Malmaison for 3 days in February and it wasn't the best experience.
Whilst the rooms are very contemporary and well done, they would normally not get serviced until 4 PM ! I would be made to wait in the Bar area and apologised to but would have the same problem the next day ! Not ideal when you return from the Town Center after a hectic day of shopping and are dying to put your feet up!
For business and serious shoppers, this is located ideally, but its not recommended for people looking at a quiet spot within the city.
The Spa experience was terribel - I tried a Elemis facial which came highly recommended and my face instantly reacted to it and I broke out in a serious rash. Since they had tried to sell me a few of the Elemis products, I called back and suggested they run allergy/skin patch tests before suggesting such chemically strong facials... the staff got extremely defensive and rude and didn't even appear to be concerned of the reaction to my face !!! I ended up working from home on my return because of the face rash until it subsided .... Should have sued these guys in hindsight.
Terrible terrible experience overall ...not what you'd expect from such an expensive hotel ...More
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