booked a nights stay for my boyfriend's birthday. having spent a few hours in the bar on a previous occasion, i was very excited to see what the rest of the hotel had to offer with my high malmaison expectations from previous experiences with this chain. this was the cheapest rate i've got a room for before, and it seems that this was reflected in the services and experiences we had during our stay.
one thing that initially struck me when walking into the lobby is that it felt very generic. though it was stylish, i felt i could be in any nice, modern four star hotel rather than it having the chic, unique malmaison stamp of other properties.
the rooms were similarly plain. though they were more than comfortable and fairly roomy, that was it really! our room ended up being pretty cold after we returned from dinner which took more than an hour for the hotel to resolve as there appeared to be a lack of communication between the two managers as they swapped duty for the night. the staff were more than pleasant to deal with, but we ended up just wanting to go to bed rather than waiting for every possible solution to be tried to fix the thermostat. if they had portable heaters available, we wouldn't have minded at all!
in terms of location, the hotel suits its surroundings in the stylist, boutique surroundings of birmingham's mailbox. though there's a lot of choice for things to do throughout the city, finding somewhere nice to eat only consisted of a casual stroll to the back of the centre if venturing out for dinner isn't really your thing which was nice and relaxing.
if i hadn't of stayed in a malmaison before, my overall rating of this hotel would probably have been slightly higher as i would've had nothing to compare it to. generally speaking though, i'm genuinely sad to not highly recommend here as i would do with any other malmaison properties i've stayed in. yes, you'll get a great nights sleep in very comfortable surroundings but whether or not to expect anything more i guess is up to you to decide! i wouldn't say that booking a room here will be at your own risk, but when theres a radisson across the road and an equally modern hyatt not far away, i'd shop around before deciding on what you'd be most satisfied to pay for.
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- Also Known As:
- Malmaison Birmingham Hotel Birmingham
- Malmaison Hotel Birmingham
- Birmingham Malmaison Hotel