We stayed for 2 nights booking over the phone. on arrival we were met by a member of staff who did not introduce herself but started to book us in through the machine we found this very automated and not a friendly relaxing way checking in... Our room was very nice with all the usual things you would expect from a four star hotel, breakfast was ok book this on arrival because if you just turn up for breakfast it will cost you extra. The bar in the evening was relaxing though they didn't have any Baileys when i asked for a glass which i thought they should have. Our biggest gripe was the staff, we feel that some of the staff need to learn a bit more customer service, when you pass them they do not acknowlege you unless you speak first, just a smile and a hello goes a long way, and on the reception desk,if you can call it that!! they seem to spend time chatting to each other rather than looking after guests. Customer service goes a long way and just a "hello how is your stay" and a smile would mean so much. The hotel on the whole was nice, but the personal touch making you feel welcome was missing.
- Official Description (provided by the hotel):
- Clayton Hotel Birmingham has 174 luxurious bedrooms located in Birmingham City Centre a short walk from Bullring Shopping Centre and Grand Central. Offering five star service as well as facilities to make your stay like a stay away from home. A floor specially engineered for business conferences. Grill Bar & Restaurant offers great quality steaks, fish dishes and vegetarian specials, the bar has daily offers as well. ... more less
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