Had a very nice stay with my fiancee 2nd & 3rd March good points hotel is very new so modern & clean ie minamilist bar is trendy & has comfortable seating areas restaurant is nice & the food we had was very well presented & very good portions downside was limited menu & waited far too long between starter & main @ least 45mins!!.We stayed in executive room which was very nice good size with the best shower i've ever experienced.Now for the bad bit & let it be a warning to anyone visiting the hotel!! on arrival the hotel offers a self check in service & also a checkout service we used this option which @ the time appeared to work well.However nearly 2wks after staying my fiancee has discovered that her CC has been declined when attempting to use it as Hotel La Tour have a policy of securing a large amount of money against CC until bill has been paid.Obviously as we paid the bill using the automatic checkout this should not have happened & is ridiculous that we had to find out nearly 2wks later as my fiancees card was declined!!.Considering the inconvenience this has caused the apology my fiancee received today by whoever deals with such problems was in our opinion poor as he was more concerned by how it could occur rather than focus on the predicament this has caused!! card provider have now advised this could take up to 2wks to remedy utterly ridiculous & has soured our stay.Overall lovely hotel buy beware self checkout machines!!.
- Official Description (provided by the hotel):
- Clayton Hotel Birmingham has 174 luxurious bedrooms located in Birmingham City Centre a short walk from Bullring Shopping Centre and Grand Central. Offering five star service as well as facilities to make your stay like a stay away from home. A floor specially engineered for business conferences. Grill Bar & Restaurant offers great quality steaks, fish dishes and vegetarian specials, the bar has daily offers as well. ... more less
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