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“Not bad but not the best! ”

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Premier Inn Birmingham Broad Street (Canal Side) Hotel
Ranked #70 of 117 Hotels in Birmingham
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Not bad but not the best! ”
Reviewed 11 April 2014 via mobile

Rooms were comfortable smaller than other premier inn, very nice location next to canal and near main links of all transport, as we travel a lot I like to make the most of a lie in and 12 oclock check out, however the maids woke us up hoovering and banging outside the room quite early, nice morning wake up call!!! Other than that very cosy, pub is nice and staff are friendly

Stayed April 2014, travelled with friends
Helpful?
1 Thank Vicky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, General Manager at Premier Inn Birmingham Broad Street (Canal Side) Hotel, responded to this review, 20 May 2014
Thank you for taking the time to write a review for our hotel. It is great to hear that you found our location convenient and hopefully this helped to make your stay and enjoyable one. Our rooms are a little smaller than at some Premier Inn's but hopefully you had everything you needed. Your feedback on the Housekeepers disturbing you will be passed on and i apologise for any inconvenience this caused. We look forward to hopefully welcoming you again in the future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
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English first
Oxfordshire, United Kingdom
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 April 2014

Stayed here for a trip to the Symphony Hall to see Runrig. Hotel is easy to find using a Satnav and is a great location 5min walk to the Hall and also to the Mailbox which has wonderful bars, restaurants and shops. The hotel is very clean and staff friendly although the bar is small if busy however there isn't a problem sitting in the restaurant area. They also have a space out the back with benches which is on the Gas Basin Canal side and is lovely and probably a sunny spot in the summer. Our room was lovely and very clean and modern. Well heated and ventilated. A bit of noise from someone shouting outside but this I think is due to vents in the windows being open and not general wall thinness!!!
Our only concern was the delay for the cooked breakfast. The staff were dealing with a large volume of guests late in the morning we got there around 1030 and after 15mins had our order taken. We finally received our food at 1140 and I even went to Reception to say we may be late checking out due to our brekkie not arriving.
I think this is probably just a usual Sunday occurrence if the hotel is busy on a Saturday night and we all want a lie in!!

However the parking is cheap £5 for the 24hrs and we had a lovely walk along the canal etc after breakfast before the 24hrs were up and left for home. The hotel and staff are great and we've already booked for two nights in December.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drumillar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Manager at Premier Inn Birmingham Broad Street (Canal Side) Hotel, responded to this review, 13 April 2014
Hi Drumilar,
Thanks you for taking the time to write such a detailed review.
Firstly I'm glad you managed to find the hotel easily and that our location was ideal for you to visit the Symphony Hall.
We are lucky to be able to offer outdoor seating for our guests to be able to enjoy food and drink when the weather is nice.
I will look into what caused the delay in your breakfast and will look to ensure this doesn't happen in the future.
We look forward to welcoming you back to Canalside in December.
Kind regards
Becky
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Milton Keynes, United Kingdom
1 review
Reviewed 8 April 2014

Very friendly and helpful staff and a brilliant location with clean comfortable rooms. We were offered advise and maps.to make our stay more enjoyable and I cannot genuinely find anything to complain about .

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Manager at Premier Inn Birmingham Broad Street (Canal Side) Hotel, responded to this review, 13 April 2014
Hi Peter B,
Thank you for taking the tie to write such a great review.
I'm so pleased to hear that our location, team and rooms made your stay so enjoyable.
We look forward to hopefully welcoming you in the future.
Kind regards
Becky
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Suffolk, Uk
1 review
Reviewed 7 April 2014

Just what you'd expect from a Premier Inn. Right in the heart of Birmingham. Easy walk from New St station, and hotel over-looks the canal. Canal was great for an evening stroll, with bars and fantastic restaurants within 5 mins walk - felt like we were in Venice, not Birmingham. 5-10min stroll to shopping areas. Fantastic!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happyshopper473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Manager at Premier Inn Birmingham Broad Street (Canal Side) Hotel, responded to this review, 13 April 2014
Hi Happyshopper473,
Thank you for writing this review, The team and I loved the title!
Our location is great if you want to explore the city as we are within walking distance to most of Birmingham's fantastic amenities.
Hopefully we will soon be enjoying more Venice-like weather too.
Kind regards
Becky
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Croydon, United Kingdom
1 review
Reviewed 3 April 2014

I often stay at the Birmingham Canal Side Premier Inn Hotel. I find it comfortable, Staff always very pleasant and helpful and efficient. I would Highly recommend it especially if you are attending the Symphony Hall or NIA for functions it is so convenient.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valerie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Manager at Premier Inn Birmingham Broad Street (Canal Side) Hotel, responded to this review, 13 April 2014
Hi Valerie S
Thank you for writing such a great review.
Iso pleased to hear that you stay with us whenever your in Birmingham and that we have everything that you need.
Our team do try to ensure you have everything you need.
We look forward to welcoming you on your next visit.
Kind regards
Becky
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Hartlepool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

just what you need, great place very friendly & helpfull staff,good parking facilitys also,though you do have to pay an overnight fee,but at least its secure.
rooms were clean & just what you would expect.....would i stay again?
yes

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank selfwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Manager at Premier Inn Birmingham Broad Street (Canal Side) Hotel, responded to this review, 13 April 2014
Hi Selfwood,
What a lovely review for our hotel.
I'm glad to hear you'd stay with us again, we are lucky to benefit from our own car park and £5 for 24 hours in a city centre i'm sure you'll agree is very competitive.
I hope that we can welcome you back to enjoy our friendly team again in the future.

Kind regards
Becky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Purley, United Kingdom
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 March 2014

This hotel isn't that easy to find on a sat nav, but all the same it does benefit from on site parking which is definitely a plus point as it's very central (it only costs a fiver) the rooms are small, but comfy, Berni, the bar manager is lovely

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Manager at Premier Inn Birmingham Broad Street (Canal Side) Hotel, responded to this review, 13 April 2014
Hi Lisa K
Thank you for taking the time to write this review,
We are lucky to benefit from our onsite car park with a very small charge of £5 per 24 hours.
I'm glad that you found our room s comfortable and that Bernie also helped you to enjoy your stay.
Kind regards
Becky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Birmingham Broad Street (Canal Side) Hotel

Property: Premier Inn Birmingham Broad Street (Canal Side) Hotel
Address: 20 Bridge Street, Birmingham B1 2JR, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Restaurant Wheelchair access
Hotel Style:
#13 Family Hotel in Birmingham
#32 Romantic Hotel in Birmingham
#35 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Birmingham Broad Street (Canal Side) Hotel 3*
Number of rooms: 85
Official Description (provided by the hotel):
Get a taste of Venice in the heart of Birmingham at the canal-side Premier Inn Birmingham Broad Street. Overlooking the city's own world-famous waterways, it's a laid-back spot for exploring the city - whether for business or pleasure. Saunter to the conferences, events and exhibitions at the NIA, ICC or business district. Wander to the Bullring for designer shopping. Finish the day in style at the bars and restaurants of Broad Street and Brindley Place. Then return to friendly service, comfy beds and spacious rooms. Directions: From M6 (J6) follow A38m towards city centre. Follow signs for city centre/ICC/A456 (Broad Street). Turn left at Hyatt Hotel. Hotel is situated on the right at the bottom of Bridge Street. From A4540 (Ring Road) follow signs for A456 (Broad Street). Turn right into Gas Street then at the end turn left into Holliday Street. Hotel is immediately left after the bridge on Bridge Street. Sat Nav postcode for car park - B1 2JR. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Birmingham Broad St Canal Side Hotel Birmingham
Birmingham Premier Inn

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