Firstly, the hotel receptionist was absolutely lovely and I suspect that she has to work very hard for happy customers.
The hotel is located in a grubby industrial estate. Our room was very small for a family of 4 but clean and tidy. The window looked out onto a brick wall. We stayed on a Saturday night and were woken up several times by drunk guests arriving home in the early hours.
The restaurant was dreadful. We booked a very early table but still waited 50 mins for starters. The waiter hadn't been trained properly (if at all) and the manager Bernie's attitude was appalling. There were issues with all courses and there were obviously problems with the kitchen staff. After 2 hours, we still hadn't had desserts. It spoiled our stay because we then dreaded breakfast. We got a refund but would have much rather had a nice meal.
We've stayed in a lot of Premier Inns but have never seen anything like this one. We'll definitely be avoiding it next time.
- Official Description (provided by the hotel):
- Just minutes from the M6, M42 and M5, the Premier Inn Birmingham Central East is even better connected than a certain Mrs Osbourne. And, thankfully, quite a bit quieter too. Nip into Birmingham city centre for great shopping at the Bull Ring, the Sea Life Centre's underwater world and the trendy bars and businesses of the Mailbox and Brindley Place. Take a trip to chocolate heaven at Cadbury World. Or cheer on your team at Villa Park of Birmingham City F.C, both just two miles away. Then return and refuel in our tasty restaurant, spacious rooms and extra-comfy beds. This hotel has conference facilities This hotel has 1 meeting room, which can hold up to 12 delegates. Directions: M6(J6), signposted city centre. Take the second exit off A38(M) signposted A4540 ring road. At the roundabout you should take first exit off. After approx 50m is the turning on your left into Richard Street, hotel is on the left. Barrier access to car park. Parking is charged at £4 per night. Important info: This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Birmingham Central East Hotel Birmingham