We stayed for one night on a Friday. The hotel is in a great position on Broad Street and its an easy 5 minute walk to the city centre.
Reception is on the 3rd floor and the check in staff were not particularly welcoming, quite cool, going through the motions, no smiles or happy to see you’s. But they checked us into our room OK. We were told we were ineligible for Hilton Hhonours points as the room was booked through an agent, it’s a shame as other hotel chains do honour the points and maybe next time if we had the points we would book direct?
Anyway the room was OK, quite small, double bed which was comfortable enough for a one night stay, bathroom with dispensers on the wall for soap, shampoo and conditioner. Towels were small so don’t expect to be able to wrap yourself up in the towel. The TV worked OK and there was a clock to help you see the time in the dark. We were on the 17th (top) floor so didn’t suffer any noise from the streets.
Breakfast was very good, not as many choices as you may get. i.e. just croissants, no other bread options other than sliced bread. Buffet hot items – bacon, scrambled egg(no other egg choices), beans, mushrooms, potato. Plenty of cereal choice and hot drinks dispensed from a machine and jugs of juice. It was a perfectly adequate breakfast. The girl working in the restaurant worked tirelessly and very efficiently clearing the tables, and was also expected to help out on reception answering the phone!!!
Check out was slow as there was only one person on the desk and although not many people were waiting it took a while to get through what everyone wanted.
All in all a good stay at a perfectly adequate hotel, I would stay again, but would respectfully ask Hilton to review their terms and conditions for Hhonours points as it could reap more repeat business.
- Official Description (provided by the hotel):
- Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more less
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