I stayed here whilst attending a function in Birmingham, I usually stay in the Burlington in the city center but as I was spending the evening in the Fiveways area this was closer. The room was perfect, clean, comfortable. What let the hotel down for me was the staff. Upon check-in the receptionist was miserable, no "Welcome to the Hampton" no smile, nothing, it was like it was an inconvenience to her, she probably spoke about 6 words to get my name, card and give me my key.
We all have bad days so I didn't say anything thinking it was a one off, only to have a repeat experience on checkout, no "How was your stay?" or "do you want me to call a taxi", it felt like the staff didn't really care which is not what i have come to expect from the Hilton family of hotels.
When i'm paying the same price as I would to stay in the Burlington i would expect the same quality of service, if not better from the Hilton chain, but the level of service doesn't live up to that of its bigger brothers.I will not be stopping again any time soon.
- Official Description (provided by the hotel):
- Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more less
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