Booked two rooms through booking.com for a one night stay on 1st Dec. 2012. Arrived at noon and left luggage and got usual receipt. Advised receptionist we would return following a family wedding after midnight and she marked this on the computer system.. Returned at 1.30 am to be told rooms had been double booked and nothing for us!! Waited for about one hour nothing suitable found as we were told there may be something at NEC or in Walsall which is very near to home. Left at 2.30 am and returned home by taxi and had to go back to Birmingham next day to get car. Not what you expect. Blamed on internet bookings and informed that this was not the first time such a thing had happened.
- Official Description (provided by the hotel):
- Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more less
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