I booked 3 double rooms at this hotel 2 pairs of friends arrived before us to be told there was no reservation, whilst travelling I spoke directly with the reception staff who confirmed this, I contacted the booking agency who confirmed the booking, 1.5 hrs later my friends were advised that the hotel ha been double booked and redirected to Holiday inn express a few miles away, luckily they were able to redirect us en route. We arrived at the alternative hotel before our friends, on arrival at the holiday inn the reception staff advised us that they had taken 24 rooms for guests double booked at the Hampton and that other hotels were also taking guests......
We did get free taxis organised by Hampton during the night.
On a plus point, the holiday inn was good and everything was handled without fuss or drama and we had a good stay.
A tip, ring before departing to check your reservation.
- Official Description (provided by the hotel):
- Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more less
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