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“Massively overbooked”

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Hampton by Hilton Birmingham Broad Street
Ranked #18 of 118 Hotels in Birmingham
Reviewed 1 December 2013 via mobile

I booked 3 double rooms at this hotel 2 pairs of friends arrived before us to be told there was no reservation, whilst travelling I spoke directly with the reception staff who confirmed this, I contacted the booking agency who confirmed the booking, 1.5 hrs later my friends were advised that the hotel ha been double booked and redirected to Holiday inn express a few miles away, luckily they were able to redirect us en route. We arrived at the alternative hotel before our friends, on arrival at the holiday inn the reception staff advised us that they had taken 24 rooms for guests double booked at the Hampton and that other hotels were also taking guests......
We did get free taxis organised by Hampton during the night.
On a plus point, the holiday inn was good and everything was handled without fuss or drama and we had a good stay.
A tip, ring before departing to check your reservation.

Stayed: November 2013, travelled with friends
1  Thank thebalshaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt H, General Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 2 December 2013

Thank you for taking the time to feedback, we very rarley outbook our guests to another hotel but during the previous weekend we had an issue with our online booking system which allowed the hotel to be overbooked. Please be assured that this is not a hotel policy.
I am glad that you did enjoy your stay at the Holiday Inn.

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2,638 - 2,644 of 3,430 reviews

Reviewed 30 November 2013

stayed thursday night for two nights lovely hotel pleasant rooms with friendly staff , breakfasts were ideal to start the day good choice , excellent location right in centre of night life plenty of bars eating out places etc.
price was very good in what was a lovely hotel , only downside was price of car park next door was a multi story that charged £4 less for 24 hours .

  • Stayed: November 2013, travelled as a couple
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Thank bobbyblade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt H, General Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 2 December 2013

Loved It - We love the description you gave and are so pleased that we could look after you during your stay last Thursday - come back and see us again very soon.

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Reviewed 30 November 2013

This was fantastic value and got our girlie few Christmas shopping days off to a good start. Staff really helpful and pleasant even though they were very busy. Beds very comfy, room spotless and bathroom, although tiny, was clean with lovely towels, face cloths and full toiletries. Don't often get hair conditioner! Just near to Brindley Place for several good eating places and walking distance to city centre. Breakfast very good. Will choose it again on our next visit.

  • Stayed: November 2013, travelled with friends
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Thank JanetW403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt H, General Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 2 December 2013

Thanks for the positive feedback, we do try to ensure that every guest stay is a good as the last and we are glad that we could make your stay with us a pleasant one.

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Reviewed 29 November 2013

Can't fault the place, great staff, really nice rooms very clean and a good breakfast to boot. Short walk into town and easy parking behind the hotel at £3 a day. Will defiantly come back to Birmingham again, lovely city and we where very impressed with the winter German market.

  • Stayed: November 2013, travelled as a couple
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Thank Nazareth9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 30 November 2013

Great to hear you enjoyed your visit, I agree, the German market is a fantastic attraction, and its a great reason to come stay with us during the festive period!

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Reviewed 29 November 2013

Wow....!! What a lovely, clean and modern hotel which is perfectly placed for clubs, restaurants, pubs, shopping and the NEC - which was the reason for my stay. We have stayed in Birmingham so many times, but never have come across this hotel. From now on, we will stay here every time. I really could not fault anything. The service was friendly, pleasant and courteous. The beds and linen were clean and comfortable. The rooms were spotless and plush with modern fittings - had an iron and hairdryer in the room along with everything you could need in the bathroom - shampoo, shower-gel, hand wash, hand lotion and even hair conditioner - and not in those silly bottles were you only get a blob not enough for people with long hair! The food was great too, fresh and full of choice. I have already recommended this hotel to three of my friends who plan to stay in Birmingham this year and will continue to suggest to others to stay at the Hampton by Hilton whenever they go to Birmingham! Now planning a girlie weekend for the new year!! Thanks to all the reception staff at the Hampton for making us feel special for one night!

Room Tip: The parking is more expensive that the NCP 100 yrds away.
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  • Stayed: November 2013, travelled on business
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Thank Deb88w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 30 November 2013

Wow! what a great review, thank you so much for your kind words, im delighted you recommend us so highly! Thanks again and we look forward to seeing you again very soon!

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Reviewed 29 November 2013

Stayed here for one night in November. Managed to find the hotel's car park at the rear after phoning ahead - the hotel's website could be much more helpful in showing or explaining its location. Reception was swift and efficient. Room clean and bed/pillows very comfortable. Spectacular night-time urban view from the 16th floor! The bathroom washbasins are too twee and not very functional in design. Breakfast was OK but not great. How about some tomato and/or fried bread? Difficult to find any teaspoons ! The location is excellent for access to central Birmingham highlights.

  • Stayed: November 2013, travelled as a couple
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Thank Rich52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 30 November 2013

Thank you for taking the time to leave us your thoughts, I glad to hear you enjoyed your visit and you'll also be happy to know that due to customer feedback, plum tomatoes have now been added to our breakfast offering. We look forward to seeing you again very soon!

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Reviewed 28 November 2013 via mobile

Stayed for one night to visit the Christmas Market.. car parking for the hotel wasn't signposted but found it around the back.. plenty of spaces on our arrival.. £10 for 24 hours parking.. check in was efficient as the receptionist was less than warm. Our room was on the 16th floor.. plenty of lifts to use so not much waiting around to get up there.
Room was good, very modern and clean, bathroom excellent with a good size shower. Bed was comfortable with nice pillows.. controllable aircon/heating worked well. Great view across the city from our window. This hotel is well located for the nightlife of Birmingham with plenty of pubs, bars, restaurants and a multiplex cinema a short walk from the hotel.
Slept well, very quiet up so high.. breakfast was plentiful with lots of choice of food. A small gym was available if that's what you want on your trip. All in all would stay there again.

Stayed: November 2013, travelled as a couple
Thank Zippylane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 30 November 2013

Thank you for the review, im delighted to hear you enjoyed your visit!

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Additional Information about Hampton by Hilton Birmingham Broad Street

Address: 200 Broad Street, Birmingham B15 1SU, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #18 of 118 Hotels in Birmingham
Price Range: £51 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Birmingham Broad Street 3*
Number of rooms: 285
Official Description (provided by the hotel):
Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more   less 
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