We stayed here for one night as we were visiting Birmingham for the first time for a concert at the NIA great location for what we wanted as it was walking distance from the hotel. The room was very clean, bed comfy, breakfast was good, great variety. Very disappointed with the RUDE RECEPTIONIST when we booked we explained it was for an anniversary the lady I spoke with over the phone was lovely couldn't have been more helpful she even said we could have a complimentary drink when we arrived. So when we got there we unpacked and had a look around and decided to go for that complimentary drink, I spoke to one of the ladies at reception to explain that this is what I had been told to me over the phone. The lady I spoke to was so rude and I really wish i'd got her name as she made me feel like I was a trampy person making out that we had free drinks when we didn't even though I'd been told that we did. She was Indian looking, 30 + something. I was absolutely disgusted she was really loud in front of people all most like she was trying to embarrass us. She then spoke to a college who was the nice lady I spoke to over the phone who gave us the complimentary drinks. She didn't even apologise she just let the nice lady deal with us and the nice lady explained to us that there are notes on there system made by herself on the booking so it confirmed what she had said over the phone. Apart from the rude receptionist overall was really nice.
- Official Description (provided by the hotel):
- Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, getaroom.com, HotelsClick, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Hampton by Hilton Birmingham Broad Street reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.