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“Weekend Experience”

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Hampton by Hilton Birmingham Broad Street
Ranked #19 of 118 Hotels in Birmingham
Essex
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Weekend Experience”
Reviewed 23 December 2013

Was welcomed to this hotel by very friendly staff who told us that the two twin rooms we booked were not ready and we should put our luggage in and come back later. On returning three hours later we were told that our twin rooms had been given away and all that could be offered was two doubles!! So my first bit of advice would be to ensure you know your room numbers even if the rooms not ready. The lady I had booked to come with was ill but I really dont know what I would have done as she would not have shared a bed and there was nothing else available.
I will however say that the staff were very apologetic and we were assured of an adequate refund for the inconvenience.

My other issue however with this hotel is the breakfast - one has to queue up with trays to get the breakfast only to find that you have to find somewhere to sit along what seems to be a corridor near reception - some end up sitting on a settee eating breakfast as there are few tables! I would say this would not suit either someone with mobility problems or in fact a business person who may have to leave their luggage somewhere whilst queuing with their tray. For such a large hotel I find this unacceptable.

Rooms are spotlessly clean and spacious with a good shower room and the location to town is also excellent

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenMer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamdi D, Guest Relations Manager at Hampton by Hilton Birmingham Broad Street, responded to this review, 25 December 2013
Thank you very much for taking the time to share your feedback with us and choosing Hampton By Hilton for your stay. It is always great to hear our guest experiences as we use all of them to better our services . We hope to have the opportunity to welcome you back again soon to Hampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Derby, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 December 2013

This is Hampton and not a big 5-star luxury Hilton, to put this review into perspective. Compared to other hotels of similar class (Premier Inn, Jury's Inn, etc.) this was a fine place to stay. The rooms are modern decor and clean and were spacious compared to other similar hotel chains, with space for a desk and lounge chair. Breakfast was included in the price and can't complain at all for the value. There was cooked food and continental options, not marvelous but we all ate and had no complaints. Parking is attached and only 10 GBP a night, which is very decent in Birmingham. We stayed to visit the Christmas Market and Pantomime at the Hippodrome. Both were easy walks. Only downside was that the reception area was small and packed during checkout times and you could wait a while for the lifts. We were told the hotel was booked solid, so it may not be like this all the time.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamdi D, Guest Relations Manager at Hampton by Hilton Birmingham Broad Street, responded to this review, 25 December 2013
Thank you for the excellent feedback, we are so glad that you enjoyed your stay with us and we look forward to looking after you again in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cannock
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 December 2013

Visited here beginning of December. Doesn't look much from the outside, but wait until you get inside. Modern looking hotel, rooms spacious, en-suite fabulous. Tea and coffee making facilities. Very clean,spotless. Breakfast good, continental and full English. Really enjoyed our stay .

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamdi D, Guest Relations Manager at Hampton by Hilton Birmingham Broad Street, responded to this review, 25 December 2013
Thank you for taking the time to leave us a five star review! We love hearing about our guest experiences and hope to welcome you back to the Hampton very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 December 2013

We were a bit dubious after paying £75 for a room for 2 including breakfast.
The hotel was modern and clean with an on site car park too. The room was very clean and bigger than others we have paid a lot more to stay in. Great bathroom with a powerful shower and shower gels etc supplied.
The bed was comfortable and we could not of asked for more.
Breakfast was good with everything supplied, overall an excellent experience and we will be back.

Room Tip: Ask for a high room to avoid noise off Broad Street or a low room to avoid queues for the lift.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamdi D, Guest Relations Manager at Hampton by Hilton Birmingham Broad Street, responded to this review, 25 December 2013
Thank you for taking the time to write this kind review and we are very pleased to read that you found your stay with us very comfortable.
We look forward to welcoming you back again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, UK
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 December 2013 via mobile

If I was rating this hotel on value it's 10/10. Modern clean and comfortable rooms. Free wifi. Free breakfast. Reasonably priced on site car parking. Iron and ironing board in every room. Great TV. Free bathroom toiletries.

If I rated this against some other hotels I'd say 7/10. Bar is too small. Reception is too small. Breakfast area too small and not enough staff. Although included, low quality breakfast. Car park too small. Hotel very busy so long wait on lifts. No glasses for a cold drink. No ice machines. No cool storage.

I would stay again if the price was right (ie low) but wouldn't pay top dollar to stay here. Upper class budget hotel.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Mr_Toto44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamdi D, Guest Relations Manager at Hampton by Hilton Birmingham Broad Street, responded to this review, 21 December 2013
Thanks for taking the time to tell us how your stay was, we love hearing about our guest experiences.
We look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2013

Fabulous hotel brilliant staff great price especially as you are not paying extra for breakfast,all toilitries, towels bedding etc perfect, have stayed at all other budget hotels and this leaves them all in the shade. Went for German market booked one night hotel so good stayed two, car parking on site £10per night very cheap in comparison with other towns and cities. Once again big thank you to all the hard working staff

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamdi D, Guest Relations Manager at Hampton by Hilton Birmingham Broad Street, responded to this review, 21 December 2013
Thank you for taking the time to leave us a five star review! We love hearing about our guest experiences and hope to welcome you back to the Hampton very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 December 2013 via mobile

Stayed here for one night on business. Paid £80 for the room. The building is a 17 storey high rise with a car park to the rear of the building. Being on broad street it is right next to many bars and restaurants and is well located. The rooms were very nice with plenty if space. Just basic coffee and tea in the room with complimentary shower gels and soaps. Would recommend for the value and location.

Stayed December 2013, travelled on business
Helpful?
Thank JAYZEE79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamdi D, Guest Relations Manager at Hampton by Hilton Birmingham Broad Street, responded to this review, 21 December 2013
Thanks for taking the time to tell us how your stay was. We love hearing about our guest experiences and hope to welcome you back to the Hampton very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton Birmingham Broad Street

Property: Hampton by Hilton Birmingham Broad Street
Address: 200 Broad Street, Birmingham B15 1SU, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #19 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hampton by Hilton Birmingham Broad Street 3*
Number of rooms: 285
Official Description (provided by the hotel):
Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more   less 
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