Was welcomed to this hotel by very friendly staff who told us that the two twin rooms we booked were not ready and we should put our luggage in and come back later. On returning three hours later we were told that our twin rooms had been given away and all that could be offered was two doubles!! So my first bit of advice would be to ensure you know your room numbers even if the rooms not ready. The lady I had booked to come with was ill but I really dont know what I would have done as she would not have shared a bed and there was nothing else available.
I will however say that the staff were very apologetic and we were assured of an adequate refund for the inconvenience.
My other issue however with this hotel is the breakfast - one has to queue up with trays to get the breakfast only to find that you have to find somewhere to sit along what seems to be a corridor near reception - some end up sitting on a settee eating breakfast as there are few tables! I would say this would not suit either someone with mobility problems or in fact a business person who may have to leave their luggage somewhere whilst queuing with their tray. For such a large hotel I find this unacceptable.
Rooms are spotlessly clean and spacious with a good shower room and the location to town is also excellent
- Official Description (provided by the hotel):
- Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more less
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