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Hampton by Hilton Birmingham Broad Street
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Reviews (3,533)
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1,436
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2,332 - 2,337 of 3,533 reviews
Reviewed 31 August 2014

My husband and I stayed here for 2 nights 23rd and 24th August.. We were met by warm and friendly staff, the room was lovely and very clean. The bed was extremely comfortable and lots of tea and coffee in the room too. Location was excellent as it was very close to the town centre, the cricket ground and the train station. The self service breakfast was also fantastic value with something for everybody. The only negatives were the lifts were that you had to wait ages for a lift and the breakfast area can be very very busy. The second morning we were there, they run out of tea cups! As someone who loves her tea in the mornings this was not good.
Overall though a great experience and we would definitely recommend this hotel.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Cath C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_DeputyGM, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 3 September 2014

Dear Cath C
Thank you for your feedback after your recent stay. I am pleased to read you enjoyed your stay and found us a hidden gem.
Sorry we ran out of mugs, this is something I will investigate further.
Thank you for recommending and look forward to seeing you again.
Regards
Chris Trow
Deputy General Manager
Chris.trow@hbhbroadstreet.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2014

The roomwas perfect, bathroom a very good size with an excellent shower and plenty of choice for breakfast. The staff were polite. It was in an ideal spot for the nightlife but was not kept awake by any noise. Would definitely recommend this hotel and would book again.

Stayed: August 2014, travelled as a couple
Thank penelope199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_DeputyGM, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 3 September 2014

Dear penelope
Thank you for your great feedback.
I am pleased you enjoyed your stay and everything was perfect for you.
Thank you for recommending and look forward to seeing you again.
Regards
Chris Trow
Deputy General Manager
Chris.trow@hbhbroadstreet.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2014

Was disappointed with the experience from start to finish , chaos at check in ,people running wild through the nights and absolute bedlam at the breakfast area . To cap it all we returned on the Sunday to our room at 5.15pm to find that the room had not been serviced . When we complained at reception the duty manger said you don't have to have your room cleaned ,,,,!WRONG answer . The hotel breakfast area could probably cater for about 50people maximum which obviously when the hotel is full is a joke . When we checked out the duty manager said he would award us some rewards points due to our bad experience , but what we were awarded would not cover the car park , I think we would have been better off in one of the cheaper competitors on the same street .

Room Tip: We had top floor and still kept awake by noisy guests
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank tony4848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_DeputyGM, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 3 September 2014

Dear tony4848
Thank you for your feedback via Trip Advisor.
I am sorry that you are unsatisfied with some of your stay; perhaps if you wish to discuss this further you could contact me directly
Regards
Chris Trow
Deputy General Manager
Chris.trow@hbhbroadstreet.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2014

I've stayed here two or three times just for one or two nights for visiting friends and going out.

The first time I stayed here we had a bargain at just £38 (or there abouts) for a large double room for one night and two people. The room was very clean and it was massively spacious and very nice with a bath as well

The second time however, the room was quite cramped and the decor wasn't as nice, we didn't have the lovely big windows.

The gym is very small but good if you are staying on business.

Breakfast was very good!

The staff are friendly and helpful so it's good for no frills, last minute but it definitely doesn't seem like its part of the Hilton chain. It's in quite a good location but other, similar priced hotels are in a much more convenient location and much more consistent.

  • Stayed: September 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank joannegray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_DeputyGM, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 30 August 2014

Dear joannegray
Thank you for reviewing the hotel.
I am sorry that you found us inconsistent, however if you have a preference room please do tell us so we can try to put you in the room of your choice.
We look forward to welcoming you for your next visit.
Kindest Regards
Chris Trow
Deputy General Manager
Chris.trow@hbhbroadstreet.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2014 via mobile

My daughters prom night was held in Birmingham so i booked us and 5 of her friends at Hanpton by Hilton.

Yes its on broad st but once inside the hotel on a busy Thursday night. It was one of the most peacful nights sleep ever!!

Very clean and friendly!
And guess what????
Free Breakfast!!
So much to choose from and if you couldn't decide... Have it all!
Haven't stayed at a hotel in Birmingham since Dec 86.

Stayed: July 2014, travelled with friends
Thank cherrie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_DeputyGM, Manager at Hampton by Hilton Birmingham Broad Street, responded to this reviewResponded 3 September 2014

Dear cherrie h
Thank you for such a great review. We are all pleased that you had a great night.
Hope you don’t leave it another 30 years to return.
Regards
Chris Trow
Deputy General Manager
Chris.trow@hbhbroadstreet.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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