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“Lovely Stay”

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Crowne Plaza Hotel Birmingham NEC
Ranked #44 of 117 Hotels in Birmingham
Oswestry, Shropshire
Level 3 Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Lovely Stay”
Reviewed 19 December 2011

Stayed here while visiting the clothes show. Fab hotel, friendly staff and lovely food.
Will be back next year!

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kayAlClo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClareBroadhurst, Front Office Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, 31 January 2012
Dear Guest

Thankyou for your review it is lovely to see that you were so happy with your stay and you will be returning next year.

We will look forward to welcoming you back

Many Thanks

Clare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Stockton on Tees, UK
Level 5 Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 December 2011

Stayed for one night to attend Rock with Laughter at LG Arena.Only 10 min stroll from Lg Arena.
Comfortable room-typical hotel room.Bar prices reasonable-£3.85 pint.All staff were very helpful,cheerful and friendly WONDERFULL!!
Excellent rate Dinner, bed and breakfast for two and free parking for £95!!! BARGAIN.
Will stay here next year for RWL

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jas201148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClareBroadhurst, Front Office Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, 31 January 2012
Dear Guest

Thankyou so much for your review it is so nice to hear such positive comments.

I will pass on your compliments to all the hotel departments.

Look forward to welcoming you back for RWL.

Many Thanks

Clare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yorkshire, england
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 December 2011

Within seconds of arriving at the crown plaza we were made very welcome by all the staff, even though there was at least 30 people checking in at the same time. I asked if they could send a 6 page fax to my office, the request not have been received better if I had offered 6 £50 notes instead of 6 pages. On arriving in our room, 354, we were blown away, it had to be one of the nicest, cleanest, most welcoming room we have checked into. Complimentary bottles of water was nice, but can you imagine finding 2 bottles of " Help you sleep potion". That was to be tried later after our night at the LG Arena. With an hour to kill, on the bed, complimentary coffee and biscuits whilst watching Come dine with me on the flat screen TV. Well out of the Hotel, round to the LG Arena for Rock with Laughter. Right here we are back in the hotel, oh yes 2 minutes by car, excellent, back in the room to test out my complimentary sleeping spray.
Wow it really worked, this room is great, laid in bed, looking round, faultless, it's got the lot.
Down to breakfast, another wow, the restaurant looks amazing, the food was superb, never experienced hotel food at this quality. Now it's time for the staff, every single member of staff were a credit to the hotel, not one failed to smile and assist. Go on then, you,ve made me do it, favourite member, the girl with the Boone hair, she appeared to be the duty manager. She made it her business to be everywhere, overseeing everything with the highest level of customer service we have experienced. She could not have been more attentive if she had owned the place.
We cannot wait to tell friends to stay here just for the experience, we plane to go back for no other reason than to enjoy the hotel.
This experience really has left us desperate to return. If this hotel and staff were the normal standards you could expect when staying in a hotel, the UK tourist trade would be the envy of the world, thank-you Crown Plaza.

Room Tip: Any I'm sure, however 354 was ours.
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meggo1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClareBroadhurst, Front Office Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, 31 January 2012
Dear Guest

Thankyou so much for such a positive review of our hotel.

It is great to see you had such a fantastic service experience and were blown away. It is our passion to aim higher and satisfy our guests needs.

We will be looking forward to welcoming you back in the near future.

Kind Regards

Clare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2011

Stayed here for one night to attend a gig at the LG Arena. Arrived at 2 and the room wasn't ready but went for a drink at the bar and the receptionist came about 10 minutes later to tell us when it was.
The room itself was lovely, nice furnishings, comfortable bed and a wonderfully powerful shower.
Breakfast was the standard hot buffet, fruit, cereals, breads, etc. Even though it was very busy the food was constantly replenished and was very nice.
Its location next to the LG Arena was the reason for choosing this hotel, but now I'm even considering staying here again and getting the train into Birmingham for a gig next year, so will definitely return

Room Tip: Stayed in room 501. A suite, but well worth it
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateHughes, Front Office Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, 12 December 2011
Dear Guest,

Thank you for your positive feedback about your stay.

I am pleased to hear you thought the room was to a good standard and enjoyed reading about your breakfast buffet experience. I agree we do a great full English breakfast!

We are only just a train ride away to the Nia so definitely join us next time you are visiting Birmingham for a concert!

Hope to see you soon.

Kind Regards
Kate Hughes
Front Office Manager
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Felixstowe, United Kingdom
Level 6 Contributor
125 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 5 December 2011

Our stay was due to attending a concert at the next door LG Arena. Location-wise you can't do better. Check-in was very good/efficient and we decided to pay the lower rate to secure breakfast (it costs more to pay on the day).
Room was good, not huge but fully equipped, although as in the case of other reviews, an empty mini-bar! Overall decor and cleanliness very good but to be expected. We had a pre-concert meal in the bar with a glass of wine, not cheap, but good quality and quick service. Breakfast was good, but again even at the cheap rate of £11.00 per head, not cheap.
Checkout was again quick and efficient. Overall the place felt comfortable and we'll definitely stay again.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaunalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateHughes, Front Office Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, 8 December 2011
Dear Guest,

Thank you for your recent comment on our Trip Advisor page.

I was pleased to read your response and learn of your enjoyable experience.
We are in a great location for the LG arena and NEC Halls.
Thank you for your kind words about the front office team, i will make sure they are praised for their efficiency.
Regarding your mini bar experience we have received many a guest feedback that the items in our minibars were not of the right quantity nor were they of the brands our guests wanted. This is currently under review and so we chose to deliver these items on request very much like a in room dining experience. However i will make sure your comments get passed onto our food and beverage management team.

Looking forward to welcoming you back to our Hotel.

Kind Regards
Kate Hughes
Front Office Manager
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Hinckley, United Kingdom
Level 4 Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 4 December 2011

We have stayed in this hotel before as its so perfectly located for concerts and exhibitions and have always had a great stay.
We have just returned after once again a good stay. The rooms are nice and the service is excellent. The food is very good and so is the bar,although a bit pricey but expected at this hotel.
Upon checkout we were hit by a ridiculous charge of £10 for parking our car in the hotel car park! Where else are hotel GUESTS supposed to park their cars? How can a hotel charge a fee to guests who have just paid out money to stay there,eat there and drink there,in other words spend a lot of hard earned money there to actually park to be there?
We did remonstrate with the receptionist who then offered for us to speak to a manager which we requested but the manager declined to come out and agreed to wave the parking fee "This time". This fee cannot be justified and if it remains in force then we would suggest you find other accomodation nearby,and there is some excellent hotels close by without using this one.
We are hoping to re book for March but not to be ripped off in car parking charges,so hopefuly they will be lifted.
Shame on you Crowne Plaza....................................our spending money is not easy to come by!

Room Tip: Lake view is very nice. Make sure you do not have to pay to park your car before you book.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Robjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateHughes, Front Office Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, 5 December 2011
Dear Guest,

Thank you for taking the time to respond on our Trip Advisor website.

Firstly, let me say thank you for the positive comments you have said in regards to service, food, our bedrooms and perfect location. Its great to hear that we have delivered the experience you expected.
I was concerned to hear of your disappointment in regards to the car parking charges. Unfortunately this is something that was implemented at the beginning of last year across the estate, it was implemented through looking at competitors in the area and we do see us as being competitively priced. The car parking charge is implemented in our business now, however you can book room rates with this charge included which if booked and pre-paid earlier could be of a better deal.

I do hope you will still think of us again when staying in the NEC area.

Thanks again.
Kind Regards
Kate Hughes
Front Office Manager
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UK
Level 5 Contributor
59 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 December 2011

Stayed one night for a concert at the NEC, location is great for that, but that is the only place great will be mentioned in this review.

I'm a platinum member of the rewards scheme, which usually provides some sort of additional benefit (free drink at the bar, better room, etc), on checking in they had me on the list as this, but no welcome, nothing above and beyond.

Got allocated a room on the 3rd floor and went off for our concert (5 minute walk around the lake), when we returned and went to bed, there was a lot of noise from the xmas function 2 floors down. The bed is probably the most uncomfortable I've slept in, was old and tired and forced you both into the middle as that was where it was sagging and you just kind of rolled together.

Breakfast was included in the rate and was a nice buffet selection.

On checking out told the receptionist about the problems, only response was maybe we'll need to send maintenance to look at the bed.

I stay a lot of nights in hotels per year for work and leisure and this has fallen pretty low down on my list, if I go to the NEC again will probably try the Hilton.

At £124 per night (including the £10 parking) not that great value.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sal_UKUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateHughes, Front Office Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review, 5 December 2011
Dear Guest,

Thank you for your valued feedback on your recent stay with us.

I am certainly disappointed that your stay was not at all that it could have been. I would like to apologise on behalf of the hotel and its team for your stay, especially with yourself being a platinum priority club member and not feeling the recognition of this.
Our front office team goes through specific priority club training to make sure our members of this reward scheme feel valued, if this was not the case this time i need to go back to the team and look at how to improve this immediately, so thank you for your comments on this.
As an operations team we have discussed the next couple of weeks especially being christmas party nights and are going to look at allocating as best we can the guests who we believe are not to do with the parties to higher floors, but we have noticed this was an issue from last weekend.

I do hope you will think of us again, like as you said we are great for location to the LG arena and the NEC, and would want your loyalty over the other hotels in the area.

Thanks again.
Kind Regards
Kate Hughes
Front Office Manager
Report response as inappropriate
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Additional Information about Crowne Plaza Hotel Birmingham NEC

Property: Crowne Plaza Hotel Birmingham NEC
Address: Pendigo Way | National Exhibition Centre, Birmingham B40 1PS, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Birmingham
#20 Luxury Hotel in Birmingham
#33 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Hotel Birmingham NEC 4*
Number of rooms: 242
Official Description (provided by the hotel):
Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more   less 
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Also Known As:
Crowne Plaza Birmingham
Birmingham Crowne Plaza

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