My wife and stayed here in order to walk to the LG arena to see Westlife. On arrival we were greeted by a nice receptionist and went to our room. This was very nice and clean. We were told that the restaurant was not open that night (Sunday) but we could book a table in the bar, which we did. The fridge in the room could not be opened and when we told the hotel they said it would be fixed on Monday as there was a tech fault. I decided to have a beer and got 4 bottles of bud sent to the room. This cost me four pound a bottle and £3.50 tray charge. It was explained to me that the mini bar was empty any way and you have to order your drinks for them to stock it !!!! This is room service in my book. I complained to the staff who agreed it was not ideal and paid for a drink for my wife and I in the bar.The meal in the bar was fine when they got it right. We were given some ones meal first. Breakfast was a comic act, we ordered and they got that all wrong. The lady said the chef got confused, but we were the only two people in the room! I was in a good mood all weekend luckily for the staff as the food fiasco was really annoying me. When we had dinner on the first night there was a reserved table set up, but they sat us at another table. When we told them we had reserved the table for 7.30pm, they said you cant and can sit any where, very confusing. The menu was also confusing. You could have a three course meal for £25 each off one menu, but there were two and the staff did not really understand how it worked out. This is not a bad hotel all in all, the staff need to get it right and it may be a training issue. As usual for a hotel it was very expensive. Westlife was fantastic though, lucky for the Plaza Hotel !!!
- Official Description (provided by the hotel):
- Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Southall Travel, Odigeo, Expedia, IHG, Hotels.com, TripOnline SA, Evoline ltd, Ebookers, HotelQuickly and Cancelon so you can book your Crowne Plaza Hotel Birmingham NEC reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Birmingham
- Birmingham Crowne Plaza