Wanting to enjoy an event at the nec has booked a room online direct with the hotel on a very favorable bed, breakfast and dinner rate. All was well as we checked in, the room was what you would expect, clean and comfortable, and then we went for our evening meal....The restaurant manager made no reference to our pre paid meal so I asked if we should be choosing from a different menu to be told I didn't have a pre booked evening meal. I fortunately had a copy of my reservation email which I passed over. This was enough for the restaurant manager but not the front of house manager who came to my table to challenge my reservation. I then had to explain to her the wording on the email for her to go away again to double check, again, all this on show in the restaurant whilst her, the restaurant manager and the waiter stood round. Had there been somewhere else to dine I would have left. I was so embarrassed, as was the restaurant manager who agreed I had paid up front. Anyway the duty manager returned to apologise and advise me if I went to see her at the reception she would give me vouchers for free drinks for my inconvenience. The meal would have been nice but left unfinished as for some reason I had no appetite and I never went for my vouchers as it would have been a further embarrassment. Poor customer service and the lack of product knowledge ruined this stay in what is a decent hotel on the nec.
- Official Description (provided by the hotel):
- Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more less
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- Also Known As:
- Crowne Plaza Birmingham
- Birmingham Crowne Plaza