I booked this trip six months ago for me and my partner having bought tickets for a concert at the LG. It was a convenient location and as a birthday treat booked the suite with a separate living area. On arrival we were sent to a room that was a standard room and on return to reception were told that they had given our room away to someone else two days previously, and we had now been moved to a standard room but could have free breakfast. Breakfast did not even cover the amount that we would have paid extra for the suite and therefore a completely unacceptable form of compensation. After telling us he was the manager we were finally greeted by an actual manager who offered a refund but could not give us the room we had booked; a refund was quite obviously expected as we had paid for something we had not been given.
The staff at this hotel tried to talk their way out of the problem and made out that they were doing us a favour by giving us our money back. Having since been told that the member of staff that had told us he was the manager in charge, wore a 'supervisor' badge and completely led us on and let us go to a room he knew was not what we had booked, was apparently new and that was all the apology we received on the matter.
This company very clearly has it's favourite repeat customers and if you are not seen as someone that will return they are not bothered about how they treat you. It is a shame due to the brilliant location, but with the Hilton on the other side of the lake I would recommend them to make you feel wanted and valued rather than just another person to fill a room (the incorrect room at that).
- Official Description (provided by the hotel):
- Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more less
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- Also Known As:
- Crowne Plaza Birmingham
- Birmingham Crowne Plaza