We were impressed when we arrived, the hotel looked great, check in was really fast and staff were very helpful. We booked to stay whilst visiting an exhibition at the NEC- so location was fantastic as the NEC is literally a 2 minute walk down a path at the side of the hotel
Unfortunately, when we got into our room, there were quite a lot of dead flies in there, and we did notice that the review card had already been completed by a previous customer, and it was on the bedside table, dated almost 4 weeks previously- so I'm not sure if the room had been unoccupied since then, and cleaned only briefly, (and then not checked before our arrival)... hence the dead flies???
Other than the dead flies, the room was nice, and spacious, although I wouldn't have described it as a 'deluxe room' as per our booking form.
We paid £57 for one night via lastminute.com, which included 15 days free parking, which is great value and it would be worth staying here the night if you're flying anywhere from Birmingham airport...
...however, when I asked for the car park ticket to be validated when we checked out, (which by the way was a very lengthy process as I had to wait whilst several guests in front of me complained about being charged for items from the mini bar that they hadn't consumed, and then eventually, the hotel admitted that the fridges work on sensors, so they had charged the customers for taking items out and looking at them even though they had been put back- which was after another member of staff went to the third floor to confirm their fridge was in fact full!!); I was told that I would have to pay the full day's parking rate of £25 as by this point it was 12.05pm, and the receptionist said that guests were supposed to check out and have their cars out of the car park by 12! Luckily, I had a copy of the email from lastminute which clearly stated that 15 days free parking was included with our booking, so the receptionist waived the charge.
- Official Description (provided by the hotel):
- Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more less
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- Also Known As:
- Crowne Plaza Birmingham
- Birmingham Crowne Plaza