We stayed at this hotel for two nights, on 28/12/2009 our arrival we waited to be served at the Gold Priorty Club checking in desk where we were told we could not be served as Gold Member the person on the front desk who also had poor level of understanding of our requests and made she rude remarks to us, almost and all of the five rooms we saw are of poor quality and seem to have every possible damaged mark visable on the furniture, the carpets in the rooms look as though they have never been cleaned in first our room had no heating and after being given a temporary heater we insisted on a room change, on our departure we had been given a bill which did not reflect in anyway the charges correct charges or process of charging, I feel that the room bill was setup in away that customers could not detect exactly what they are paying for. We requested a person to come a collect our baggage from the room, when the person arrived we were told that he was too busy to collect the baggage since he had to drive the mini bus to the airport for other customers thus leaving us with luggage trolley, this hotel has very poor level of service for its customers and almost is an embarassment to the Crowne Plaza brand!
- Official Description (provided by the hotel):
- Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more less
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- Also Known As:
- Crowne Plaza Birmingham
- Birmingham Crowne Plaza