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“Unhappy”

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ibis Styles Birmingham Centre
Ranked #33 of 117 Hotels in Birmingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Unhappy”
Reviewed 25 June 2012

My hotel confirmation clearly states that my dinner & drinks allowance comes to £21/night. The hotel does not have a restaurant so they have an arrangement with the pub next door (which is quite alright). Disappointingly the hotel were only prepared to transfer £15 of my £21 allowance to the pub & that was just for food. I've got to buy & consume my drinks with the remaining £6 of my allowance back at the hotel - how ridiculous! Hopefully more senior management can come to their senses tomorrow

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agagagag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at ibis Styles Birmingham Centre, responded to this review, 2 July 2012
Thank you for taking the time to complete a review on tripadvisor
I am sorry that the arrangement we have with the Shakespeare Pub was such a cause of frustration to you,as we discussed I have now changed the process and wish to thank you for bringing this to my attention and making thid easier for all our future guests
Kind regards
Andrea Whigham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
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London
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 June 2012

Had a really stay here, staff were amazing and very helpful, free breakfast was perfect.
Great location and underground secure parking (extra cost).
Enjoyed it and would 100% stay here again.
Great value when you book 21 days in advance.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank top_kella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at ibis Styles Birmingham Centre, responded to this review, 22 June 2012
Thank you for your kind review on Tripadvisor . I shall pass the details onto our staff who will be delighted to read them.

I look forward to meeting you on your next visit to the hotel
Kind regards
Andrea Whigham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
Level Contributor
113 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 June 2012

Stayed here with hubby when going to a concert.. Good location and nice clean hotel. Everything you would expect of an HI Express, basic and value for money. Check in was efficient and quick. Our room was a good size. Have to say for a city centre hotel the parking facilities were first class. £10 for 24 hours and directly beneath the hotel. Drinks were reasonable and breakfast was not bad.

Even though we'd checked out of the hotel we were allowed to leave the car there until the time allowed which was excellent.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Katielaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelteamBirmingham, General Manager at ibis Styles Birmingham Centre, responded to this review, 19 June 2012
Thank you for completing a review on tripadvisor, I was very pleased that you enjoyed your stay with us. We are very fortunate to have access to a large car park which allows us to be flexible to the needs of our customers.

Kind regards

Andrea Whigham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 June 2012 via mobile

Stayed here for one night. Check in was quick and efficient. Requested a quiet room and hardly heard a sound all night. Staff very friendly and helpful. Yes some of the furnishings are a bit tired but everything very clean. Nice buffet breakfast. All in all a pleasant stay and excellent value for money.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LandSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelteamBirmingham, General Manager at ibis Styles Birmingham Centre, responded to this review, 19 June 2012
Thank you for completing a review on tripadvisor , I am delighted that you enjoyed your stay with us and welcome your kind comments.

I hope that we have the opporunity of welcoming you back to the hotel in the near future.

Kind regards
Andrea Whigham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 June 2012

Clean, well located, helping staff. Price reasonable as Internet and breakfast included.
Breakfast buffet is well furnished
Room are clean even if the bathroom could be refurnished in order to look less old fashion .
For business purpose you can find many restaurant around at 5 minutes by walk.
The team is extremely helpful with foreigners.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fdevienn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelteamBirmingham, General Manager at ibis Styles Birmingham Centre, responded to this review, 19 June 2012
Thank for taking the time to complete a review on tripadvisor, I am delighted you enjoyed your stay with us and will ensure your kind comments are passed onto our staff.
I hope we have the opporunity to welcome you back to the hotel in the near future
Kind regards
Andrea Whigham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
198 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 11 June 2012

I picked a rotten day to travel to Birmingham, it was snowing heavily and I was delayed on the M1 (as usual!!). However, when I arrived in the hotel reception, I was given a very warm and friendly welcome. I was checked in very swiftly and was soon in my lovely warm room and running a hot bath. Yes, it's a chain of hotels as opposed to a boutique style, but it was clean, efficient, friendly, warm and very reasonably priced. It also had the comfiest hotel bed I'd have in a long time! Well done Holiday Inn... you made me feel at home on a rotten, cold wintry night.

Room Tip: Sat nav co-ordinates will take you straight to it. The car park is underground and to the rear, ther...
See more room tips
  • Stayed April 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank TimmyTheTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelteamBirmingham, General Manager at ibis Styles Birmingham Centre, responded to this review, 19 June 2012
Thank you for postting your review on Tripadvisor , however, I think it may be for another hotel
Kind regards
Andrea Whigham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2012

I stayed for two days in Birmingham, but I must say this hotel is the perfect location, and have a super bed but that's all. This Hotel needs a new decore and the staff needs to be more friendly and smiling, only at breakfast I saw a friendly and kind smile from the kitchen staff. These windows in Room were awful and I was very cold.Overall if you are looking for a cheap stay and want something whit great location i would recommend this hotel.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Simona A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelteamBirmingham, General Manager at ibis Styles Birmingham Centre, responded to this review, 3 June 2012
Thank you for taking the time to review our hotel on tripadvisor, I am pleased that you liked the location of the hotel but sorry that you did not find our staff as warm and friendly as expected.
We are often recommended because of the guest care our team provide and it is disappointing that this was not the case during your stay, please rest assured your comments will be fedback and if you have any specific concerns I would be delighted to hear more

Kind regards
Andrea Whigham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Styles Birmingham Centre

Property: ibis Styles Birmingham Centre
Address: 65 Lionel Street, Birmingham B3 1JE, England (Formerly Lionel Street Hotel Birmingham)
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#22 Family Hotel in Birmingham
#35 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — ibis Styles Birmingham Centre 3*
Number of rooms: 120
Official Description (provided by the hotel):
A modern 3 star Hotel in a prime city centre location. The Ibis Styles Birmingham Centre (formerly Holiday Inn Express Birmingham City Centre)is 5 minute walk from Birmingham New Street Train Station and eight miles from Birmingham International Airport.The Hotel features 120 newly refurbished bedrooms with amenities including en suite facilities, air conditioning, satellite flat screen TV, free Wi Fi throughout all bedrooms and refreshment making facilities as standard. Easily accessible by major UK motorways (M6, M5, M40 and M42). The ideal place to meet and a great base for exploring the many attractions the Heart of England has to offer. Visit nearby attractions including Cadbury World, Sealife Centre and the historic Stratford upon Avon. The hotel is also excellently positioned within walking distance of the highly acclaimed Bullring Shopping Centre. The established in house restaurant offers a variety of traditional cuisine and after a busy day the relaxing environment of the lounge bar complements the experience of the Ibis Styles Birmingham Centre. ... more   less 
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Also Known As:
Holiday Inn Express Birmingham City Centre Hotel Birmingham

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