I was absolutely disgusted with my stay at the Holiday Inn Express. I booked my room on the telephone stating I needed 4 people in one room. I was quoted £90 which sounded OK to me. I have stayed in better hotels with better last minute rates but my previous stay at a Holiday Inn had been great so thought it would be worth it.
I travelled 6 hours on my birthday to get to the hotel to which I was told I would have to pay an extra £50. Why? Because I have 4 people staying, not two. I informed them that I told the person on the phone I had 4 people and that I should not be charged this unexpected cost on arrival as it is unfair. They refused to help me and so I asked to cancel the room to which I was told I would be charged a £90 cancellation fee. How is this fair?? I was in a lose lose situation but reluctantly paid the fee out of my birthday money. To top things off, the room was a box room, had 2 towells between 4 girls, and the bed were not made. Never again shall I use such a dodgy joke of a company and I would seriously reconsider using this micky mouse hotel chain. USE ETAP...much cheaper, no hidden costs, and a much bigger room!!!
- Official Description (provided by the hotel):
- A modern 3 star Hotel in a prime city centre location. The Ibis Styles Birmingham Centre (formerly Holiday Inn Express Birmingham City Centre)is 5 minute walk from Birmingham New Street Train Station and eight miles from Birmingham International Airport.The Hotel features 120 newly refurbished bedrooms with amenities including en suite facilities, air conditioning, satellite flat screen TV, free Wi Fi throughout all bedrooms and refreshment making facilities as standard. Easily accessible by major UK motorways (M6, M5, M40 and M42). The ideal place to meet and a great base for exploring the many attractions the Heart of England has to offer. Visit nearby attractions including Cadbury World, Sealife Centre and the historic Stratford upon Avon. The hotel is also excellently positioned within walking distance of the highly acclaimed Bullring Shopping Centre. The established in house restaurant offers a variety of traditional cuisine and after a busy day the relaxing environment of the lounge bar complements the experience of the Ibis Styles Birmingham Centre. ... more less
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- Also Known As:
- Holiday Inn Express Birmingham City Centre Hotel Birmingham