I have stayed at several of the other Hotel Du Vins and alway thoroughly enjoyed them, so when we were visiting Birmingham for a concert we decided to treat ourselves to an overnight stay. We booked online and opted to pay the extra £20 for an upgrade on arrival. The location of the hotel is central and they will valet park your car for another £20, or there is the option of a nearby NCP.
On arrival there was a function going on in the hotel and guests were arriving. There was one man on reception and he seemed to be trying to deal with everyone and everything and was unable to give us any real attention to the point that he handed me a key with a room name on it and then disappeared into the back office without even telling me which floor the room was on !!
There was nobody available to help with luggage , and a general couldn't care less attitude. When we got to our room it was very disappointing. The overall decor was faded and tired and the room itself was very dirty with thick dust on the bedside tissue dispenser and the shower was not clean at all. The pillows were so thin that we had to stack clothes underneath them. We did not stay for breakfast and decided to leave as soon as possible the next morning. On check out the girl on reception asked me in a cursory manner if we had enjoyed our stay without even making eye contact and quite honestly, it was not even worth replying because she clearly wasn't listening to me. We booked this hotel on the basis of past visits to Hotel Du Vin as a treat, but based on this experience, it is doubtful i will choose this brand again. I don't normally write bad reviews because I thing everyone deserves the opportunity to put things right; but the general feeling from the staff we encountered was one of extreme apathy. Think carefully before booking this hotel for anything special.
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- Also Known As:
- Hotel Du Vin And Bistro