Visited for an overnight with a friend on our first visit to Brum, and from the moment I made the first phone call, every single person I dealt with went the extra mile to be helpful. Everything from a free upgrade (without me asking for it), to extra time in the room, to satisfying an awkward menu request with an 'of course madam.' And even when we overslept badly there were no grumpy looks at the breakfast table, even though many of the morning staff were the same ones who had been on the night before. I would like to say I have never had a better welcome and better service in any of the many hotels I have stayed in throughout the world, and would like to compliment all the staff on their professionalism and friendly manner. Oh, and the food was delicious, the rooms huge, a shower that I could have shared with a rugby team and the bed - well it was so good I slept 10 solid hours without waking up. Top top marks - give everyone a pay rise
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- Also Known As:
- Hotel Du Vin And Bistro