Our experience of this hotel started bad and got worse!
We called on our way to find out about parking options, 4 calls and 45 mins later we finally got through to a rather unhelpful member of staff.
When we arrived we requested the valet parking, there was no rush to collect our car and we narrowly avoided a ticket!
We didn't get offered a newspaper or a wake up call during check in. Nor did we get details of breakfast or dinner that we had included in our package.
When we got to our suite (which we paid a premium for) we were very disappointed... The room should have be beautiful but has been very poorly maintained. Paint peeling off the walls, mold in the bathroom, threadbare sheets and blinds that finished mid window - looks like we didn't need that wake up call after all!
The food in the restaurant (after a lot of confusion from the waiting staff of which menu we were aloud!) was at best okay. The service was terrible. At both dinner and breakfast we were kept waiting to be seated - whilst the staff seemed to fight over who was going to serve us. Shocking!
On check out we were not asked how we found our stay - I don't think the much cared.
Overall a special weekend was ruined by awful staff and a poorly maintaining hotel.
On a positive the hotel is in a great location, if some money was spent revamping the tired decor and training the rude and unhelpful staff this could be an amazing venue. Such a shame.
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- Also Known As:
- Hotel Du Vin And Bistro