Stayed at the Brum HDV for one night, taking advantage of a deluxe room for £20 as long as we spent £75 in the Bistro. I'm an avid fan of HDV and have stayed in most of their other hotels so was intrigued to visit their Birmingham hotel. The overall experience was dissapointing compared to other HDVs I've visited but still significantly better than most hotels, and cracking value at the rate we paid. The good stuff first- friendly efficient service, interesting building, spacious room with great beds, eygptian cotton linen and fantastic monsoon shower and roll top bath. The problems mainly concerned lack of attention to detail. Our room (renault) didn't have a safe. There was no pen in the room (small thing I know!). No comment card. No little table by the bathtub for your G&T. All of which have been provided in every other HDV I've stayed in. The room was oddly laid out- fantastically large room, with lots of space for furniture but despite this the TV was on a tiny wooden table and there was no sofa. Two other issues- the first a big one- there was no cold water- both taps ran hot! When we reported this to reception she said it would have been fine to use the mineral water from the minibar for free and that previous guests had mentioned this issue too! Dinner was good other than both dishes I ordered being out, and having to order alternatives. Weirdly no cheese board available- instead they were offering a plate of cheese, which was a bit of a let down given every HDV I've stayed in has always had a well stocked cheese board (as any decent french bistro should have). Something was seriously wrong with the cheesecake we ordered to share for desert so sent that back- first time I have ever had to send something back at HDV. Breakie fine. All in all, cracking value at the rate we got but if I had paid anything close to rack rate I would have been disappointed. Maybe our experience was a one off. If not, I hope the management read this and pay a bit more attention to detail- all the glitches I experienced would cost next to nothing to fix and would bring the Brum hotel up to standard.
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- Also Known As:
- Hotel Du Vin And Bistro