Last night I went to Penny Blacks for a meal and drinks to celebrate a milestone birthday. The food was delicious and the evening started well. As soon as we arrived my friends told the waitress that it was my birthday at which point I was offered a birthday cocktail and I asked if it was free to be told it would be. When the bill arrived I had been charged for it so we queried it, at this point the waitress became instantly rude and defensive telling us that she never said anything about it being free. A friend of mine asked to speak to the manager. The manager, Charlotte, who stormed over and said "Who wants me?" We attempted to explain but she simply put her hands up to us and shouted "Calm down!" She informed us it wasn't company policy to do birthday drinks, I said that I appreciated that but if that was the case it was a member of her staff who made a mistake. This altercation continued with her shouting to such an extent that a security guard came over to check that we were ok! By the end of her shouting we had even been told we were stupid as she had already explained it once!
Highly disappointed as this ruined my birthday meal and could so easily have been resolved!
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