Hi,myself husband and 15 yr old daughter stayed here 3 nights in Aug to visit our other daughter who's moved down here,we arrived at 1.30 and told room wouldn't be ready till 2pm which isn't too bad so we went the bar area and bought drinks.there was quite a few people waiting also.At around 2.15 I went back reception and enquired about room again and was told as they had to make up a sofa bed in our room it would take a little longer.We bought another round and went back to waiting,after a 2 hr journey all I wanted was a shower and to relax! At 3pm I was about to explode and went reception again where I was told our room had been ready for ages??? I kept my carm excepted key cards off receptionist and we went to lifts,we surmised as the card said 0619 it was on 6th floor as no one said! We repeatedly pressed 6 button to no avail and tried other lift next to it with same result!About 6 mins this went on till another guest arrived and said you have ti insert card into lift to make it work? Good idea for security yes but but shouldn't of someone at reception mentioned this!! Any way,waffling here ,we found room and inserted key numerous times to no avail,ahhhh!!! patience going by all at this point,we found cleaner who also couldn't unlock door or her supervisor.Maintance arrived quite swiftly though and told us he had to take handle off and replace it which he did as we just sat on bed,releaved to be in the room at all!! Maintance man Keith was a star and soon had us laughing again( full points to him) He was very helpful too( more that could be said about reception) Later that night after a visit out we arrived back to our room,as my daughter entered the room first ,she went flying into the extra bed set up which obstructed the door and got a nasty bruise which is still with her now(4 DAYS LATER) :(
If that wasn't enough we put the tv on to watch a show we were waiting for and 10 mins into it the tv started crackling and finally went off all together( had to text a friend to ask what happened)! I phoned reception and told it would be reported,we left 2 days later and tv was exactly the same.The free breakfast was fab,all you wish for except staff let the whole thing down as even though we had no trouble ,one girl POLICING the breakfast area was rude and even argued loudly at guests and closed the shutters on people still in the area getting food and asked them to leave even though it wasn't quite closing time stated on a sign!I tried to catch name badge as it shocked a couple people round us too but we couldn't.
We stay in hotels alot and realise teething problems with new buildings but staff?
When packing my husband found a hoola hoop pkt by the bed that we didn't eat!! yuk
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