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“Good business hotel”

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Holiday Inn Express Birmingham - Snow Hill
Ranked #45 of 117 Hotels in Birmingham
London, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good business hotel”
Reviewed 18 December 2013 via mobile

Good hotel, conveniently located on snow hill about 15 mins walk from New street train station.

Only a few months old hotel, very clean, comfortable rooms, friendly staff, modern decor, wifi everywhere for no extra charge, breakfast (basic) included in the room charge.

Cant really go wrong with it.

Stayed December 2013, travelled on business
Helpful?
Thank Zag123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neila C, Front Office Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 19 December 2013
Dear Guest,

Thank you for a great review about your recent stay with us, I am deighted to hear that you have found the staff friendly but most importantly that you had a great time with us.

Once again, thnak you for your comments and look foward to see you soon.

Kind regards
Neila Carvalho
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
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English first
Manchester, United Kingdom
2 reviews
Reviewed 17 December 2013

Sundy the 15th December. Was the first time I've stayed at a holiday Inn hotel.I was very impressed. Lovely large room. Fantastic bathroom. Bed was the most comfiest I have slept in. My only fault is no bacon at breakfast. Would definitely stay again :-)

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snellsbells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neila C, Front Office Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 19 December 2013
Dear Guest,

Thank you for a great feedback about your recent stay with us, with regards to breakfast at the Holiday Inn Expresses only 3 hot items are available, which are sausages, scrambled eggs and beans, we recommend to use our sister hotels like the Holiday Inns, Crowne Plaza should you wish for a full English breakfast. We will certain take your comments on board.

Once again thank you for your comments and look foward to see you soon.

Kind regards

Neila Carvalho
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucestershire
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 December 2013

We stayed here for one night, Sunday.
For us the hotel was ideally located, within easy walking distance of the Christmas Market and one of our favourite central pubs, The Joint Stock.
The hotel seems to be fairly new, clean and the staff welcoming and helpful when we arrived.
Our room was spacious and again very clean, which is always great and makes you feel much more comfortable.
However, there is next to no storage space, not one drawer in the room and very limited hanging space, so unless you kept all your belongings in your case/bag, it quickly looked untidy !
Very impressed with the bathroom facilities with a fantastic shower.

We were disappointed with breakfast, especially the cooked breakfast being only offered scrambled egg, (this re-constituted egg was unpleasant), sausage and beans... no bacon or hash browns. No cold meats, and a small fruit selection on offer which was a shame.

We would not stay here again for more than one night, because of the lack of room storage space.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pete-on-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 18 December 2013
Dear Pere-on-7,

Thank you for your review of your recent stay with us, It is nice to read that you felt the room was spacious and our staff were as welcoming as ever.

I will pass on your feedback regarding the breakfast selection and lack of storage space within the room to our Brand Standards team.

We do hope that this does not deter you from staying with us again in the future.

Kind Regards
Andrew Goode
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 December 2013

I had read previous reviews and asked for a high floor. We were on the 14th floor and could not hear any traffic noise. Rooms were extremely quiet very clean and a brilliant large shower. The only downside was that the area designated for helping yourself to breakfast was tiny and you found yourself getting in the way of other guests.
Had stayed at a Holiday Inn the previous week and the rooms here were far superior. Reception were very helpful. If you use the NCP car park just ensure that you get reception to mark your ticket so you get a 50% reduction.

Room Tip: Ask for a high room
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BellaPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 14 December 2013
Thank you for taking the time to review our hotel. You feedback is always valuable to us as part of our commitment to customer satisfaction.

I do hope to welcome you back in the near future

Regards
Lucy Thapa
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset, England
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 December 2013

I've stayed here on a number of occasions over the past few months. On each occasion friendly and efficient check-in, spotless rooms. This new style Holiday Inn Express with comtemporary furnishings and bathroooms with large glass enclosed shower cubicles offers everything that you need from a no frills hotel. If the old Hi Ex in Lionel Street was 3 star standard this is definitely 4 star.

Breakfast is standard Holiday Inn Express fare and a limited evening menu offers microwave based pasta and curry fare. Discounts may be available at the local Pizza Express.

I look forward to checking in again.

Room Tip: North side rooms are often slightly larger. High floors recommended for (spectacular?) views of Bir...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SomersetSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 14 December 2013
Dear Guest ,

Thank you for your five star reviews I am so delighted you enjoyed your stay with us. It is always great to hear and read an excellent review form our valued guest.

I do hope to welcome you back to the hotel in the near future.

Regards

Lucy Thapa
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, England, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 December 2013

Had a one night stay at the holiday inn express for a stop over in the city. The hotel was lovely, very clean and the staff welcoming and helpful when we arrived.

The room I stayed in was a twin room which was extremely spacious and again very clean, which is always great and makes you feel much more comfortable. Very impressed with the bathroom facilities with a fantastic shower. Only thing I would comment on is there is not a lot of hanging space for more than one person, but everything else great.

Was a little disappointed with breakfast, especially the cooked breakfast being only offered scrambled egg, sausage and beans... no bacon or hash browns?! Also not a lot of fruit on offer which was a shame.

But overall a lovely stay just a little downside on the breakfast.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 14 December 2013
Dear Guest,

Thank you for taking the time to review our hotel. You feedback is always valuable to us as part of our commitment to customer satisfaction. In regards to breakfast The Holiday Inn Express brand provides a complimentary self-service continental breakfast with three hot items only and I will forward your review to my manager.

Thank you once again your feedback is always valuable to us and I do hope to welcome you back in the near future

Regards
Lucy Thapa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 December 2013

Stayed for 3 night break for theatre and concert trip.Check-in was fast and friendly.Our room on the 8th floor was immaculate and well sound proofed from traffic.Bathroom excellent with large walk-in shower.Room temperature well controlled by air-con system which was not a noisy intrusion.Breakfast was as expected.All the staff were efficient and friendly.
Would definitely use again if in Brum.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teignwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Front Office Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 10 December 2013
Dear guest,

Thank you for another great feedback about the hotel, I am really pleased to hear that you have found your room clean and well presented , also the staff were at hand to assist you during your stay but most importantly that you had a great time here.

It is always a great pleasure to receive feedback from our guests and I appreciate you taking the time to post such a positive review.

We look foward to welcome you back to the Holiday In Express Birmingham Snow Hill again soon.

Kind regards

Neila Carvalho
Guest Service Manager
neila.carvalho@hiebirmingham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Birmingham - Snow Hill

Property: Holiday Inn Express Birmingham - Snow Hill
Address: 1 St. Chads Queensway, Birmingham B4 6HY, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #45 of 117 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Birmingham - Snow Hill 3*
Number of rooms: 224
Reservation Options:
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