Our group consisted of myself, partner and daughter, heading to Cadbury's World the next day. Check in for our 2 night stay was swift and easy with extremely helpful staff with the bonus of 50% off at the carpark. Room was clean and spacious and we were very pleased.
his was until after a lovely evening meal out we returned to our room with music and television blaring from the opposite room. This remained until the early hours when the noise got worse with party goers consequently getting arrested/removed from the hotel at 7am - not a good nights sleep at all! Subsequently resulted in our trip to Cadbury's world being ruined as we were all exhausted.
2nd night came and we hoped a good nights sleep would be had as the romm opposite would have new guests. WRONG! At 3am I had to call reception to send security up due to party-goers selfishness frightening my daughter. Although the security person did try to control the situation, his attempts were unfortunately worthless as the noise got worse once he left.
The buffet breakfast was generally what you'd expect and we were happy with it,..apart from the scrambled eggs! Very salty and probably from powder form.
If you are staying with a family, maybe don't stay over a weekend. The hotel could do with having a floor dedicated to families to avoid this happening. Birmingham seems like a fantastic city, shame we didn't have the energy to explore it properly.
I'm sure generally the hotel is fantastic and I understand why it has good reviews. I would have reviewed it better, but due to unfortunately due to the circumstances we endured during our stay, I cannot.
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