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Holiday Inn Express Birmingham - Snow Hill
Ranked #47 of 118 Hotels in Birmingham
Warrington
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Worth a stay but read before booking... ”
Reviewed 24 May 2014 via mobile

Stayed here for 2 nights whilst on a course.

Negatives...

Could get the room much cheaper through Trivago and when I asked did they have candidate rates I was told yes and to speak to hotel direct. I did this and quite a rude lady said this wasn't the case so I advised I could get it cheaper elsewhere and she just said "ok". So off I went and booked elsewhere. So the "best price guarantee" they boast is intact not true!

Nor is the "free wifi everywhere" statement. Floor 19 doesn't get wifi signal!

In terms of business use, the business lunch is very poor! Wedges, cheese, ham or tuna sandwiches and some lettuce! No joke!

Positives...

Hotel is well placed to get to city centre, and from new street and snow hill station. (10 min walk)

Rooms are spacious and clean. Bed is comfy, nice bathroom, freeview tv, tea / coffee facilities and air con.

Breakfast is included and isn't too bad! Cereal, fruit, yoghurt, pastries or sausage, egg, beans and toast, hot drinks and juice.

There's also a vending machine, ice machine, free wifi (in most of hotel) and a bar serving drinks and hot meals.

Meeting room was spacious, had air con and access to a hot drinks machine during the day and bottled water was supplied on each table.

Staff were all friendly and helpful throughout :)

Worth a stay if you get it cheaper than they're asking for. Overall not bad :)

Stayed May 2014, travelled on business
Helpful?
Thank HolidayReviewer12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 25 May 2014
Dear Guest ,

Thank you for taking the time to review the Holiday Inn Express hotel. Your feedback and comment is always important to us.

We do honour the best price guaranty, if it meets the terms and condition which are specified at the time of booking. Similarly, in regards to conference and business lunch it depends on type of food you choose. We do have selection of hot and cold food from Pizza, lasagne to curry and different type of deserts which are all specified when booking is made. Our in-house reservation team will be happy to assist you for your future booking.


I hope that should you choose to stay with us again you will find our service much improved.

Kind Regards
Lucy Thapa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
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Cheshire, United Kingdom
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 May 2014

This is a fairly new hotel in a part of Birmingham that is the focus of lots of development. The rooms are a good size and well appointed with views from the higher floors across the city.

I have stayed here twice now as a Holiday Inn loyalty card holder but only because my preferred Holiday Inn that is near to New Street Station has not been available. As many reviews have said, the breakfast is very average and is served in an area that feels too small for the size of this hotel. Also I wasn't 100% satisfied with the cleanliness of my bathroom.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ianrippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 25 May 2014
Dear Guest ,

Thank you for taking the time to review the Holiday Inn Express hotel. Your feedback and comment is always important to us , to avoid this experience and to improve all aspects of our service.


I hope that should you choose to stay with us again you will find our service much improved.

Kind Regards
Lucy Thapa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 May 2014

Well organised, friendly hotel. Modern. Good shower. Close to Snow Hill station and generally very central. Good wifi. Spacious rooms. Breakfast very very poor. Unfortunately no restaurant in hotel but many nearby. Bar food like breakfast - poor and little choice, pre-prepared and heated again.
Many more positives than negatives however

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 25 May 2014
Dear Guest ,

Thank you for your review. I am sorry your stay was flawed by our food standards.
We will be adding new items in our bar menu by of end June and are revaluating the breakfast items too . We have had some challenges but your feedback is valuable to us as a part of our commitment to customer satisfaction and I do hope to welcome you back in the near future

Kind regards
Lucy Thapa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 May 2014

Arrived around five and the room was offered quickly and without fuss, free WiFi in the room. Room was clean and well presented, very small window at one end of the room. Very noisy air-conditioning . Bathroom was very nice , no bath though just a good shower, very tight between sink and bathroom door.
Drinks were very expensive but the reception recommended a trip to the mailbox area, good recommendation, we went to a tapas bar and enjoyed the evening.

Breakfast! wow how wrong could you get it! firstly the eggs were horrible, only scrambled and then Im sure they were powdered and then over cooked. I was informed they don't do bacon! thinking that perhaps it may have been a religious choice, then I saw tray upon tray of very overcooked sausages, not sure if they were pork or cardboard, but they were inedible, beans were every dry, vile! made do with some nice toast. We have never used Holiday inn before and probably won't again. There was a premier Inn nearby, much better breakfast for less money!

Room Tip: Go else where for breakfast!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimmyma2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 23 May 2014
Dear Guest ,

Thank you for your review. I am sorry your stay was flawed by our breakfast.
In regards to breakfast the Holiday Inn Express brand provides a free continental breakfast with three hot items egg, beans and sausages only.
Your review is very important to us and we are looking into breakfast issue as a part of our commitment to customer satisfaction

I do hope to welcome you back in the near future
Kind Regards
Lucy Thapa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
145 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 21 May 2014

On arrival the helpful reception team discovered my travel agent had cancelled my room! This was dealt with quickly and efficiently and another room found for me. I also asked for a room on a higher floor and not near a lift and this was immediately offered. Hotel is clean, good facilities really convenient to my office. Room was absolutely fine decent sized shower etc. However the breakfast was not good. The scrambled egg was like rubber the sausage looked terrible too. Poor choice of fruit too a nice fresh fruit salad would not have gone amiss. I stayed at another Holiday Inn Express recently and their breakfast was terrible too. I'm surprised such a big brand cannot get its act together on this. Apart from that I would use the hotel again but I won't expect a nice cooked breakfast!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beaglelady71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 23 May 2014
Dear Guest ,

Thank you for your review and we are sorry your stay was flawed by our breakfast standard .

Holiday Inn Express brand provides a free continental breakfast with three hot items egg, beans and sausages only. We will looking into the breakfast issue as a part of our commitment to customer satisfaction.

I do hope to welcome you back in the near future

Kind Regards
Lucy Thapa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 May 2014

Booked this hotel, due to location. On face of it, good overall, rooms were modern and mine 707 very spacious, to the point it looked like there was something missing. Bathrooms great, modern and clean. Reception staff were informative, when I asked where to eat in town.
Breakfast was another thing, no bacon and when asked was told we don't do it. The sausages were tasteless and very overlooked, beans also dried and lukewarm, but the scrambled egg was truly awful, either made with liquid or powdered egg! I know it's only an express hotel, but truly please provide something better or not at all! Parking was handy as it's right next door and guests get 50% off if you get the hotel to stamp the ticket first. All in all. It was ok, but I think I'd give the breakfast a miss and walk 5 mins away and grab a breakfast roll, somewhere else.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pocahontis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 23 May 2014
Thank you for taking the time to review the Holiday Inn Express hotel. I am sorry that your stay was flawed by the breakfast standard .Your feedback and comment is always important to us and we have looked into these issues as a matter of urgency.

Should you choose to stay with us again you will find our service much improved

Kind regards
Lucy Thapa
GSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 May 2014

Loved the hotel, loved the location and loved the City of Birmingham (which I know some people would find hard to believe!). We had two four day stays this month. Hotel within easy walking distance of all railway stations and the city itself. Some staff were amazing, others just plain good. A bit of a spotty problem with the internet but the staff happily changed our room so we could get better access. Breakfasts were fine, good choices but my hubby would have like bacon occasionally. A well managed hotel which seemed to run like clockwork. Even though the hotel is on a main thoroughfare, the rooms were extremely quiet.

Room Tip: Our corner room on the 17th floor was bigger than the one we stayed in the week before.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MinkeyToronto_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this review, 23 May 2014
Dear Guest ,

Thank you for taking the time to review the Holiday Inn Express hotel. Your feedback and Comment is always important to us .


I do hope to welcome you back in the near future.

Kind regards
Lucy Thapa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Birmingham - Snow Hill

Property: Holiday Inn Express Birmingham - Snow Hill
Address: 1 St. Chads Queensway, Birmingham B4 6HY, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #47 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Birmingham - Snow Hill 3*
Number of rooms: 224
Reservation Options:
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