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“Rooms good but breakfast hmmmm”

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Holiday Inn Express Birmingham - Snow Hill
Ranked #47 of 118 Hotels in Birmingham
Reviewed 27 August 2014 via mobile

Arrived late last night the receptionist was efficient and fast after a tiring day
The room was well prepared with the sofa bed made up ready so that's all good
The shower was lovely and hot and rooms are clean
Breakfast however was limited in choice with sausage scrambled egg and beans as a hot choice, sorry can't live without Bacon!
The floor in the breakfast area was sticky and the coffee machine produced wet flavorless liquid
There simply needs to be more staff cleaning up from the spillages and someone walking round with a fresh coffee pot
Would've been 4 star but no bacon no coffee of any digestible quality = a 3 star review from me

Stayed: August 2014
Thank MikeHYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this reviewResponded 28 August 2014

Dear Guest ,

Thank you for your review. I am sorry your stay was flawed by our breakfast and bathroom standards.

In regards to breakfast the Holiday Inn Express brand provides an express self-service continental breakfast with three hot items only but i will definitely put your suggestion forward and in regards to coffee machine we have called out engineer to be looked at .


Thank you and i look forward to welcoming you in the near future .

Kind Regards
Lucy Thapa

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Reviews (1,058)
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720 - 726 of 1,058 reviews

Reviewed 26 August 2014

Really enjoyed our 10 day stay. The facilities, breakfast and room truly satisfied our requirements.

In addition being in the centre of Birmingham gave us the added advantage of travelling by public transit rather than car.

Don't hesitate to stay here.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Eluthra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this reviewResponded 28 August 2014

Dear Guest ,

Thank you for your five star review at the Holiday Inn Express Snowhill.

I do hope to welcome you in the near future

Kind Regards
Lucy Thapa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

Stayed here at the beginning of August as part of the groupon deal.

Staff were lovely, eager to help and very approachable.

Rooms more than adequate - you're not living in them and it was plenty big enough for the time we spent in it. The rooms were absolutely spotless and the bed extremely comfortable.

Didn't eat in the hotel other than breakfast which was more than satisfactory.

Parking is £12.50 per night but as long as you're prepared for it, it's not an issue.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank OliversArmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this reviewResponded 28 August 2014

Dear Guest ,

Thank you for a five star review .

We do hope to welcome in the near future .

Kind Regards
Lucy Thapa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

Very clean and comfy bed. Breakfast great, only missing the pancakes. Staff were helpful. TV did not have too many channels. Great family stay. Would stay again when I return. They're dinner has great selections.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Maria21016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this reviewResponded 26 August 2014

Dear Guest ,

Thank you for your reviews.As a valued guest your feedback and comment is always important to us , to improve all aspects of our service . Pancakes why not , i will definately make a suggestion.

We are delighted you enjoyed your stay . It is always great to hear and read an excellent review .

I do hope to welcome you back to the hotel in the near future.

Kind Regards
Lucy Thapa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

Stayed two nights at the snowhill holiday inn. Location is perfect for exploring the city. Rooms spacious and very clean. Beds comfortable. All staff we met during our stay were incredibly friendly and helpful. Breakfast was just right. Help yourself with plenty of choices. Stayed with my two sons, who thoroughly enjoyed too. Would definitely stay here next time I visit Birmingham. You do have to pay 12.50 per night for parking , but we knew before we got there and had budgeted for it. Still excellent value for money. A great two night stay.

Stayed: August 2014
1  Thank Suzy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this reviewResponded 26 August 2014

Dear Guest ,

Thank you for your five star reviews I am so delighted you enjoyed your stay with us. It is always great to hear and read an excellent review form our valued guest.

I do hope to welcome you back to the hotel in the near future.

Kind Regards
Lucy Thapa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

We only stayed here for one (Saturday) night, & found it to be perfectly acceptable.
The staff both at the front desk & in the dining room were very friendly & helpful. The room (17th floor) was smart, spotlessly clean & the bed comfortable. The bathroom was especially modern & lovely. We didn't hear a sound from traffic or other guests & had a great nights sleep. Breakfast was good too. Great value for money.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com
1  Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this reviewResponded 26 August 2014

Dear guest ,

Thank you for taking the time to review the Holiday Inn Express hotel. We are pleased you enjoyed your stay and I do hope to welcome you back in the near future.

Kind regards
Lucy Thapa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

We were a bit apprehensive after reading through some of the feedback here but as we had bought a 2 night family deal (with Cadbury world tickets included) on Living Social for just £89 back in April we needed to use them up before they expired.
As we were expecting difficulties finding the Royal Angus car park, we kept our eyes open and found it first time. Luckily I had read on here that the hotel can validate your parking ticket you only pay half price (every bit helps).
Check-in was quick, easy and pleasant, the room and bathroom was spotless and quiet (16th floor so no traffic noise) with fab blackout curtains so the kids slept in till we woke them for breakfast. We opted to bring breakfast to our room and on both mornings, there was plenty of choice for us all including myself (Im a coeliac and they had lots of gluten free items eg fruit, yoghurts, scramble egg, juice, cheese etc).
Perfect location as a base for going to places like Drayton Manor and Cadburys World and only a few minutes walk away from the BullRing with lots of shops and restaurants to eat at if you chose to eat out.
We would definitely use this hotel again and recommend it to others. Unfortunately you cant please all the people all the time but from our experience we would say, try it yourself. I felt if we had had any problems the staff seemed more than willing to help.

Room Tip: Higher floors mean less chance of hearing any traffic and give you a nice view of the city.
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ribbonised
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy T, Guest Relations Manager at Holiday Inn Express Birmingham - Snow Hill, responded to this reviewResponded 26 August 2014

Dear guest,

Thank you for taking the time to review the Holiday Inn Express hotel. Your feedback and comment is always important to us and we are delighted to hear you enjoyed your stay.

We do hope to welcome you in the near furute

Kind Regards
Lucy Thapa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Birmingham - Snow Hill

Address: 1 St. Chads Queensway, Birmingham B4 6HY, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #47 of 118 Hotels in Birmingham
Price Range: £47 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Birmingham - Snow Hill 3*
Number of rooms: 224
Reservation Options:
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