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“Service”

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Hampton by Hilton Birmingham City North
Ranked #44 of 118 Hotels in Birmingham
Reviewed 10 November 2013

I stayed at the hampton hilton in birmingham with some friends over 2 days and thought the seervice we recieved was very very good x the members of staff was friendly x would definately go again next year x

  • Stayed: November 2013, travelled with friends
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Thank Luke Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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982 - 988 of 1,082 reviews

Reviewed 10 November 2013

4 of us stayed here as part of a night out in Birmingham in 2 double rooms. It was a very comfy and enjoyable stay overall and I would definitely stay again.

Check in: Fairly quick and good staff. We were originally put on two different floors, but the chap who served us managed to get us a few rooms apart on the same floor.

Our room was a good size with a large bathroom and large shower! The extractor fan didn't work in our room, which was slightly irritating if you wanted to use the mirror after using the shower. Shower gel,shampoo,conditioner and hand soap & moisturiser were all provided.
The window looked out onto a flat part of the roof, but this was fine as we weren't there for the view. The lighting in the room was excellent and a very good size wardrobe (the door when open revealed the bathroom)
The bed was really comfy and the room a good temperature. We all had a good night sleep (apart from the alarm going off, read further down)

Breakfast was lovely but confusing and limited. We got down but were not told beforehand if we helped ourselves or if it was table service (it is a buffet) I had the cooked which was very tasty but only 4 options (sausage, bacon, scrambled egg and beans) There were no teaspoons for hot drinks, no napkins or butter and the way the que fell for the hot food meant the fridges with the yogurts in etc.. was not visible (I didn't even notice it until someone in my party told me about it!) Not the biggest deal but still frustrating.

The issue that spoiled our sleep was at about 5:30am the fire alarm went off for about 3-4 seconds. Enough that we sat bold upright (and confused after a few cocktails..) before getting back to sleep. We were advised it was due to some sort of power surge. While I am extremely glad the alarms work (and damn it woke us up!) obviously you don't want to have an experience with it.

Otherwise, very good :D

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank FluffyPuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013 via mobile

Highly recommended..good size room, bathroom was excellent with all kinds of shampoos and soaps on tap in dispensers and plenty of various towels!

Wasnt expecting much of breakfast, but i was very surprised! Good choice of hot and cold food with drinks on tap.

Overall excellent, only slight let down would be no working wifi, however managed to get by with occasional 4g so no real impact!

For the price we paid i would definitely stay again as smack bang in the middle of broad st and everything was easily accessible.

Stayed: November 2013, travelled as a couple
Thank smidda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilParks, General Manager at Hampton by Hilton Birmingham City North, responded to this reviewResponded 16 November 2013

Dear smidda,

Thank you for taking the time to post your comments.
I was pleased to see you enjoyed your stay with us.
I look forward to welcoming you back to the Hampton by Hilton Birmingham City North in the near future

Regards
Neil Parks
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

Had a really good stay here. The member of staff who checked us in was really helpful and so was the member of staff looking after the breakfast area. Really pleased with the room, nice view,really clean and a superb shower room. We`ve already decided to stay here again next time we stay in Birmingham. Great value for money.

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Hampton
Thank Tronicz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilParks, General Manager at Hampton by Hilton Birmingham City North, responded to this reviewResponded 5 November 2013

Dear Tronicz,

Thank you for taking the time to post your comments.
I was pleased to see you enjoyed your stay with us.
I look forward to welcoming you back to the Hampton by Hilton Birmingham City North in the near future

Regards
Neil Parks
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

Was really impressed with the hotel, the room was lovely and very modern and despite overlooking the metro station there was very little noise. The breakfast was fine although the orange juice had very little taste of orange. The location is really good, 2 minutes from St Paul's Square, where there are some decent restaurants. Just a 10 to 15 minute walk to the shopping centre. However, the thing that made the hotel for me was the staff, all were so friendly and helpful, in particular Ramona (I think), who could not do enough to help us. Will definitely stay again.

  • Stayed: October 2013, travelled with family
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Thank SimonJones50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilParks, General Manager at Hampton by Hilton Birmingham City North, responded to this reviewResponded 5 November 2013

Dear SimonJones50,

Thank you for taking the time to post your comments.
I was pleased to see you enjoyed your stay with us.
I look forward to welcoming you back to the Hampton by Hilton Birmingham City North in the near future

Regards
Neil Parks
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

The hotel is very good, what you would expect from an Hilton brand. Deep carpet and good amenities in the room. Nice size shower room. The buffet breakfast was my favourite, food all the time and keep very warm too. The parking, although not from the hotel, is relatively cheap, about £3.50 for the whole day. The sore note was for me the cleanliness of the room floor. A bit of hair on the room floor and in the bathroom too. Probably an old or dirty mop has been used.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Hampton
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilParks, General Manager at Hampton by Hilton Birmingham City North, responded to this reviewResponded 5 November 2013

Dear John M,

Thank you for taking the time to post your comments.
I was pleased to see you enjoyed your stay with us.
I have raised your comments with our Housekeeping Team to ensure this isolated incident does not happen again in the future.
I look forward to welcoming you back to the Hampton by Hilton Birmingham City North in the near future

Regards
Neil Parks
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

Nice hotel with good amenities. Good service and very pleasant staff. Would definitely stay there again. I had a special offer on the internet and this meant that it was very good value! We also had breakfast included which was also good value. The whole family enjoyed.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilParks, General Manager at Hampton by Hilton Birmingham City North, responded to this reviewResponded 5 November 2013

Dear Cheryl W,

Thank you for taking the time to post your comments.
I was pleased to see you enjoyed your stay with us.
I look forward to welcoming you back to the Hampton by Hilton Birmingham City North in the near future

Regards
Neil Parks
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton Birmingham City North

Address: 98-104 Constitution Hill, Birmingham B19 3JT, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #44 of 118 Hotels in Birmingham
Price Range: £51 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hampton by Hilton Birmingham City North 3.5*
Number of rooms: 109
Official Description (provided by the hotel):
A warm welcome awaits you at the Hampton by Hilton Birmingham City North. Our modern hotel is just a 10 minute walk from the city center and offers easy access to the M6/M5 Motorway. Perfect for both business and leisure travelers; The National Indoor Arena, ICC and Broad Street are just a 10 minute walk and the hotel is adjacent to St Paul's Tram Station. ... more   less 
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