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“Not impressed”

The Square Peg Birmingham
Ranked #489 of 2,291 Restaurants in Birmingham
Price range: US$5 - US$16
Cuisines: Pub
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast
Description: An established JDW premises. Has been open for 19 years and in the last 3 years has been awarded Best City Centre pub consectively and overall Best Bar None for two years. We also a 5* food hygiene rating. We were also placed in the Good Beer Guide 2014 which is a first for the pub. The Square Peg is also proud to help the community with ongoing work with Shelforce (providing work for people with disibility), Princes Trust, Crisis Charity. The Pub Manager (Phil Edmonds) is also on the Colmore Business District (CBD) Committee for Safe and Sound. He is also the Chairman of Pubwatch for the City Centre.
Reviewed 8 August 2014

I weren't impressed waiting 20 minutes for my cheese, ham and onion toastie and 16 chips. Then when it came, it had no onion on it and the bread was rock solid one side and soggy the other. Toasted the bread then microwaved it for the cheese to melt perhaps?

Also, when ordering I did state I wanted a cheese and ham one, after looking at the receipt and realising it was cheese and tomato I said this was incorrect and I would like it changed. This was followed by 'well you did say tomato and cheese but i'll change it if you really want'. Fab customer service.

For my twenty minute wait I expected it to be at least half decent but I guess that was too much to ask. Didn't realise a toastie was so hard to make as wetherspoons should have toastie makers.

As for the wait, it was a Friday lunch time which wasn't as busy as I expected it so I don't understand why it took so long. I would have said something at the time, but as most people at friday midday, I had to get back to work so didn't want to wait another 20 minutes for them to rectify it.

Expected more from a city centre wetherspoons, very disappointed.

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1  Thank Holly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XxXemmaXxX, Manager at The Square Peg Birmingham, responded to this reviewResponded 17 August 2014

Hi Holly

I am sorry that you did not find your visit with us very nice. We strive to achive & deliver great food and drinks at great prices. On some occasions we may fall short of these standards. Can i assure you that appropiate action has been taken to prevent this from happening in the future. I hope this response can go some way in you restoring your faith in us.

We hope to see you again soon.

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Reviews (441)
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343 - 347 of 441 reviews

Reviewed 8 August 2014

Four of us visited the square peg,. it is a Wetherspoons establishment.We were greeted by Vivien,she asked what type of area we wanted to be seated in,and found us a perfect location.she made us very welcome,and even went through the menu with us.When the food and drinks arrived..with minimal time lapse,they were lovely,well presented,cooked as requested,...perfect.This is the best Wetherspoons we have been in.The entire cost?..£31.00,money well spent

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Thank ivor j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XxXemmaXxX, Manager at The Square Peg Birmingham, responded to this reviewResponded 17 August 2014

Thank you for taking the time to right a review on your visit. We at The Square Peg pride our selves on great value for money and great quick service. Thanks again. Hope to see you soon.

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Reviewed 6 August 2014

Good food. Always a spot to sit. Great place to meet up with friends. Friendly hostess and bar staff. Love the shandies! The fish and chips and the burgers are delicious!

Thank B W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XxXemmaXxX, Manager at The Square Peg Birmingham, responded to this reviewResponded 8 August 2014

I really appreciate you taking the time to write a review especially one that is positive. It is such a boost to the team when customers recognise the hard work that goes into the pub. Thanks and hope to see you soon

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Reviewed 5 August 2014

This is one of my favourite places to grab a quick bite to eat whilst doing some shopping and to top it all you can grab a plateful and a drink all for a bargain price.

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Thank Lisa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XxXemmaXxX, Manager at The Square Peg Birmingham, responded to this reviewResponded 8 August 2014

I'm really happy that you continue to use us as your first choice. We work hard to ensure that every customer enjoys their visit and i'm glad this has been the case for you. See you soon

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Reviewed 4 August 2014

My friend and I were visiting Birmingham for a weekend and didnt have a clue where to have our lunch, so when we saw this HUGE Wetherspoons we heaved a sigh of relief as they are usually very good. It was extremely busy but we got a table very quickly and the food was out in under 15 mins which impressed us. We both enjoyed our meals so all in all very satisfied. It is obviously a very popular pub which says a lot.

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Thank Mandy1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XxXemmaXxX, Manager at The Square Peg Birmingham, responded to this reviewResponded 5 August 2014

I'm really happy you enjoyed your visit with us and even more so on a busy saturday afternoon. We have worked hard to ensure that all customers are served quickly and efficiently and that they receive their food in a timely manner. I appreciate the time you have taken writing this review and hope to see you again soon.

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