We saw the sign for Buffet Hut and assumed it was a cheap and cheerful buffet place. Our expectations weren't high but they certainly weren't met. We were shown to a dirty table, behind the food counter. We were told to be careful because the floor was a bit slippy (It was GREASY) but we also had to be careful not to collide with any staff coming and going with food through the single door next to our table. It had no glass panel in and my friend was nearly hit by the door as someone came through. Our table was quickly cleared (not cleaned) as the man who later was revealed as the manager, pulled 2 two tables from the six and told us to sit on the four remaining.
As the floor was LITTERED with food, cutlery and rubbish, I stood back to allow it to be be swept. The manager motioned for me to sit down. I told him I would let him clear the floor first. His response was "it's fine" and again motioned for me to sit down and walked away. I was stunned. When he walked back past our table I told him that I would be using the two additional chairs for my bags because I was not willing to put them on the floor because it was so filthy. I hoped this would prompt him to sweep the floor. No such look - he just nodded.
I was rapidly turning from uneasy to queasy. I looked around and saw there was dirt on the shelves of the food cabinets and under them on the floor - that looked more than a day old.
I asked a member of staff if it would be possible for me to have a look in the kitchen. He referred me to the manager who listened when I told him that I needed reassurance that the kitchen was clean. He said no because he had to think of the welfare of everyone in the restaurant. I told him it wasn't going to be an inspection, I just wanted to look and see that it was clean. I also said if he was looking after the welfare of people he would have slippy floor signs displayed and a cleaner restaurant.
Again he said "no". I looked around again and realised I would not be able to eat here- very little puts me off my food but I was genuinely starting to feel ill at the possible horrors that were in the kitchen and couldn't help think of the images from TV programmes showing filth. The manager seemed surprised that we were going "you are leaving??" I told him that as he was not able to reassure me by letting me see the kitchen, I was not able to eat there. He said "Ok".
I was so pleased we made the decision to leave.
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