A surprise spa day!on arrival to the car park we was redirected to another car park because there was a massive convention at the hotel. After walking for a mile we had to ask where the spa was. The therapist was great and welcoming however they didn't explain what will happen in the hour and they kicked us out straight after giving us no time to get our heads straight. We did use the spa. The male receptionist was rude I asked him if he like the robe and towel back he looked at me like I was speaking alien then point to the therapist. To top this off we had to pay £10 car park fees and the hotel wouldn't refund. If someone would of said this when booking we probably gone elsewhere.
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