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Premier Inn Birmingham City Centre (New St Station) Hotel
Ranked #4 of 118 Hotels in Birmingham
Certificate of Excellence
Reviewed 20 October 2013

We stayed here this weekend, this has to be the best location to stay in , within a few minutes we were in the Bullring. New street station is outside the front door. The hotel has only been open for 3 weeks and is as expected spotlessly clean. The staff were so friendly not expected for a large chain, nothing was too much trouble. Breakfast was great helped along by a cheerful lady Joyce who went out of her way to make our stay an enjoyable experience . Will definitely return not by car as parking is a nightmare will take the train and stumble straight into the hotel.

  • Stayed: October 2013, travelled as a couple
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1  Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,974 - 1,980 of 2,034 reviews

Reviewed 20 October 2013

Stayed in this hotel on Thursday 17th October. Nice and clean everything new and sparkling. Even being close to new st. station it was very quiet. Without exception the staff were welcoming and all very friendly. Would not hesitate to recommend or stay in this hotel again. The restaurant looked lovely,we didn't have the time to try it.

  • Stayed: October 2013, travelled with friends
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Thank Cherryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013 via mobile

Stayed for one night in October and I was impressed! The location was fab having just got off train at New Street, we were too early to check in but left our bag in a locked room and went off shopping! Booked in for meal at the restaurant which was lovely and paid for the deal which included breakfast! Staff so friendly and helpful. Room was clean and tidy! Considering our room was third floor and looked out onto the roadworks and busy city centre, there was no noise and we slept very well! Would definitely recommend this hotel!

Stayed: October 2013, travelled as a couple
Thank gilly_gale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

This is a new Premier Inn and everything was fresh and bright.

There is no Reception desk as it is automated check-in. The staff were helpful but it could have been smoother. The room on was on the upper floors was standard Premier Inn albeit bright fresh and clearly brand new. There was NO noise from outside the hotel which was fantastic bearing in mind it's position on the ramp down from New Street station and located next to a large Macdonald's.

One draw back is there is no on site parking - but then they are probably there to serve the train using visitors to the city - in this respect the location is excellent.

The stand out feature that I took away from my visit was the friendly and professional attitude of the staff - especially the staff in the restaurant - they were excellent and nothing was too much trouble - despite the teething problems they were having with various items of equipment. The evening meal and breakfast was probably the best of any PI I have stayed in.

My visit was mid week and the hotel appeared to have a large number of business people - therefore the hotel itself was quiet.

Great stay !!!

  • Stayed: October 2013, travelled solo
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2  Thank JonnyBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

Nice clean and comfortable Premier Inn, quiet despite being next to New Street Station and surrounded by building works. Service generally good but let down in the evening by the bar staff, two young lads who frankly didn't seem to know what they were doing. Slow service, long wait for food and drinks even after they'd been paid for. Food was good when it eventually arrived. Breakfast was really excellent with really friendly staff who made it a pleasure. If it wasn't for the poor service in the bar this would be a 5 star review.

  • Stayed: October 2013, travelled on business
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Thank s_parsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

This is a brand new hotel - in fact it had only been open 2 weeks before our stay, so everything was lovely and fresh. However, unless you are travelling by train to New St station, you are in for a long walk from the nearest car park - St Judes passage (NCP) and expensive at £24.10 for 24hrs!. It involves a walk of at least 10 mins. up hill to reach New St staion and then a bit of a slog up a slope to the front of the hotel. OK if you only have an overnight bag and are young but both of us are in our 60's and found it a bit hard, especially as we were travelling on to another 2 P.I's so needed to take all our belongings with us. Don't leave anything in the car in public car park after having a break in! Also building works going on all around and road up, no taxis able to get near. Kept awake a couple of nights with work going on in McD's down below!
Having said that, staff very pleasant and great position in town.

  • Stayed: October 2013, travelled as a couple
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1  Thank Jac-M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

Think that my room was one not finished and grubby. Evidence left of the previous guest on the toilet, room not cleaned, dirty towels. Main door to room was insecure and the bathroom door did not even fit into the door frame.
Good food and restaurant despite bad signage to say that the restaurant would be open shortly.
No mention in the contact e mail that there was no way of access to be dropped off with luggage.
I had been looking forward to this hotel but very sadly disappointed. I know that I was given a refund and dinner but I just was appalled and was so upset by the whole experience. To Tim the regional manager, I was the one with the dirty towel and tears!

Room Tip: Make sure that the doors close, I worried about security and the bathroom door did not even fit in t...
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  • Stayed: October 2013, travelled solo
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2  Thank Lynda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Birmingham City Centre (New St Station) Hotel

Address: Birmingham Exchange Buildings | Stephenson Place, Birmingham B2 4NH, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 118 Hotels in Birmingham
Price Range: £54 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Birmingham City Centre (New St Station) Hotel 3*
Number of rooms: 140
Official Description (provided by the hotel):
It's hard to think of a more central spot. From Premier Inn Birmingham New Street, above the station, the whole of the city (and most of the UK) is at your feet. You're just minutes from all the major business centres, epic shopping and amazing sights. Track down big brands and off-the-beaten-track bargains in (and around) the Bull Ring and Jewellery Quarter. Explore the huge exhibitions at the NIA and ICC. Or catch the big name acts at the Hippodrome - at under half a mile from the hotel, 'it's behind you!'. And, whether you're here for work or leisure, return to our tasty restaurant, spacious rooms and extra-comfy beds. Important info For energy efficiency reasons, the bedroom windows do not open at this Premier Inn. All rooms are fitted with air conditioning. Road works in place surrounding the hotel, bedrooms are insulated to minimalise noise. Directions: At J6 of the M6, exit onto A38/Corporation St, keep right at the fork, merge onto A38 & continue onto Corporation St. Take a slight right onto Queensway. Keep right on Great Charles St, exit New Street. At roundabout take 1st exit then turn left onto Hill St then left onto Small Brook Queensway. Parking is available at the Town Hall car park B5 4AD (approx 11GBP per 24 hours). ... more   less 
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