Room was clean, fresh and typical of a Premier Inn. Good honest value for money. I've stayed at quite a few Premier Inn's and all stays have been good, apart from this one. I found the bed extremely hard and after a poor nights sleep my back ached and we had to go home, we'd booked for two nights so we could get all our Xmas shopping done. After breakfast we packed, went to check out and explained we'd had a poor nights sleep, and that as a result we wouldn't be stopping for the second night and could we get a refund.
The receptionist seemed genuinely sorry, and agreed a refund would be given on my card. Just checked and received our money back for the second night, not the first night under their good night guarantee, and not for the breakfasts we didn't eat on the second morning.
Not impressed and will consider paying a little more at a different hotel chain next time I book.
- Official Description (provided by the hotel):
- It's hard to think of a more central spot. From Premier Inn Birmingham New Street, above the station, the whole of the city (and most of the UK) is at your feet. You're just minutes from all the major business centres, epic shopping and amazing sights. Track down big brands and off-the-beaten-track bargains in (and around) the Bull Ring and Jewellery Quarter. Explore the huge exhibitions at the NIA and ICC. Or catch the big name acts at the Hippodrome - at under half a mile from the hotel, 'it's behind you!'. And, whether you're here for work or leisure, return to our tasty restaurant, spacious rooms and extra-comfy beds. Important info For energy efficiency reasons, the bedroom windows do not open at this Premier Inn. All rooms are fitted with air conditioning. Road works in place surrounding the hotel, bedrooms are insulated to minimalise noise. Directions: At J6 of the M6, exit onto A38/Corporation St, keep right at the fork, merge onto A38 & continue onto Corporation St. Take a slight right onto Queensway. Keep right on Great Charles St, exit New Street. At roundabout take 1st exit then turn left onto Hill St then left onto Small Brook Queensway. Parking is available at the Town Hall car park B5 4AD (approx 11GBP per 24 hours). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn, Booking.com and 5viajes2012 S.L. so you can book your Premier Inn Birmingham City Centre (New St Station) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.