I stayed at the hotel last night for the first time although I am a regular user of Premier Inn. I arrived by train and asked for directions at the station information desk and was at the hotel within minutes.
As previously mentioned in other reviews, the ambiance on the ground floor is pretty shabby but when you go to the reception things get better. However, personally I would prefer a human to welcome me rather than a machine.
On this occasion there was a member of staff in reception who was very helpful, but although she explained the card key and the lift it didn’t work for me and it was another guest who helped me to understand how the card key worked.
Premier Inn a simple remedy would be to place an insert into the card folder explaining how the key card worked.
My room was 210 and whilst the room was excellent as usual I had a serious concern that the window did not open. Should there be a fire I would have only one exit route and would be unable to call for help.
I was kept awake by the noisy fire door and the pinging of the lift alarm every time it arrived at the floor.
The rooms do not have telephones and so contacting the emergency services would be difficult, I could not set an alarm call, I was unable to contact reception and was unable to make any personal phone calls.
I booked a table in the restaurant which was sensible because the local area did appear a little rough and the restaurant looked good.
I ordered a bottle of wine which after a long wait eventually arrived, but the screw top had not been removed and I was not invited to taste the wine. I know that this is a value for money hotel, but these are basic expectations. However, I must say that drinks are reasonably priced, especially wine.
As a non-meat eater the restaurant menu is limited and I found the food to be somewhat disappointing, but maybe I was expecting too much. I have frequently stayed at the West Bromwich Central Premier Inn and the restaurant there is really is superb.
I went to bed reasonably early because I was working the next day………………..but at 05.00 the fire alarm was activated………because somebody was smoking on the 6th floor!!!!!!!!!
There must have been around 700 people staying in the hotel who had to spend around 45 minutes outside in the cold because of some irresponsible guest. The two night security staff deserve a special mention because they had the situation in hand from the start and kept us informed and up to date on developments as and when they occurred.
Managing 700 angry guests at 05.00 is no easy task but they kept their calm and were extremely courteous. Well done!
As I stood in the dark cold night I saw guests with babies in their arms, people who had been very scared by the incident and guests like me who were just very annoyed.
If the person that set off the alarm with their smoking reads this review I hope that they feel thoroughly ashamed and embarrassed by their behaviour and the disruption that they caused to a large number of guests last night.
This was not the fault of Premier Inn….just some stupid immature guest who thought that they could smoke in their room even thought there was a very polite notice asking them not to do so because of the sensitive alarms.
They should write an apology on this site saying that they realise that what they did was immature, irresponsible and very annoying for other guests.
This morning I was very impressed that a member of staff was in reception and offered me a no quibble refund of my stay. Well done Premier Inn.
Premier Inn must have lost a huge amount of income as a result of somebody’s irresponsible behaviour………this really is not acceptable………….if it was you…….own up, apologise and make sure that you never do something as irresponsible as this again!
YOU ARE A DISGRACE!
Well done Premier Inn……………….keep up the good work!
- Official Description (provided by the hotel):
- It's hard to think of a more central spot. From Premier Inn Birmingham New Street, above the station, the whole of the city (and most of the UK) is at your feet. You're just minutes from all the major business centres, epic shopping and amazing sights. Track down big brands and off-the-beaten-track bargains in (and around) the Bull Ring and Jewellery Quarter. Explore the huge exhibitions at the NIA and ICC. Or catch the big name acts at the Hippodrome - at under half a mile from the hotel, 'it's behind you!'. And, whether you're here for work or leisure, return to our tasty restaurant, spacious rooms and extra-comfy beds. Important info For energy efficiency reasons, the bedroom windows do not open at this Premier Inn. All rooms are fitted with air conditioning. Road works in place surrounding the hotel, bedrooms are insulated to minimalise noise. Directions: At J6 of the M6, exit onto A38/Corporation St, keep right at the fork, merge onto A38 & continue onto Corporation St. Take a slight right onto Queensway. Keep right on Great Charles St, exit New Street. At roundabout take 1st exit then turn left onto Hill St then left onto Small Brook Queensway. Parking is available at the Town Hall car park B5 4AD (approx 11GBP per 24 hours). ... more less
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