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“Good value and comfort”

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Premier Inn Birmingham City Centre (New St Station) Hotel
Ranked #3 of 118 Hotels in Birmingham
Certificate of Excellence
Reviewed 7 May 2014

This new Premier Inn was very comfortable. The facilities in the room were perfect and everything had been thought of - kettle; lit up mirror with a hairdryer; 30 mins free WiFi. The bed was comfortable and I really liked being able to swap to a softer pillow. It was very clean. Perfect location next to the station and right in the middle of the city.

  • Stayed: May 2014, travelled on business
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Thank Sheila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirminghamNS, Receptionist at Premier Inn Birmingham City Centre (New St Station) Hotel, responded to this reviewResponded 8 May 2014

Hello Sheila,
Thank you for your kind words about our hotel, we are very lucky to be located next to new street station and just a few minutes’ walk away from the bullring shopping centre. Our rooms are fitted with everything you could possibly need whilst away from home and I’m glad we’ve got that spot on for you.
Thank you for you review
Jess

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1,751 - 1,757 of 2,029 reviews

Reviewed 7 May 2014

Stayed for only 1 night before we leaving to Paris from London as London hotels are very expensive on weekend! Just next to the New Street train station and Bull Ring mall is just 5 mins walk. The town hall is also just nearby. Room is superb, find nothing to complain about. Really worth the price I paid. Bathroom with bath tub, I enjoyed that! Free wifi access from room but only limited to 30 mins, better than nothing.

  • Stayed: April 2014, travelled as a couple
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Thank Dav_Goh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirminghamNS, Receptionist at Premier Inn Birmingham City Centre (New St Station) Hotel, responded to this reviewResponded 8 May 2014

Hello Dav_Goh
Thank you for your kind words about our hotel, I’m glad you really enjoyed your stay, especially having a bath tub in your room and the location being right in the middle of the town centre. And I really happy you thought it was good value for money. I hope you stay with us again if you need to get to London or Paris.
Thank you for your review
Jessica

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Reviewed 6 May 2014

We have just had 2 nights here and cant believe how good it was.

We had a lovely room clean and large with the best nights sleep in a hotel in ages .

The staff are lovely but we MUST mention the amazing Joyce in the breakfast room. Never has anyone been so helpful and so full of life . Nothing was too much trouble for her and she gave us lots of tips of where go and what to. She left the younger staff well behind!

We will stay there next time we go o a concert in the city

  • Stayed: May 2014, travelled with friends
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Thank Droopydrawrs52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirminghamNS, Receptionist at Premier Inn Birmingham City Centre (New St Station) Hotel, responded to this reviewResponded 8 May 2014

Hello Droopydrawrs52,
I'm so glad you had a good night’s sleep with us, especially since it can be difficult sleeping when you’re not in your own bed at home, and that you met our lovely Joyce at breakfast who is a hit with everyone, staff and guests alike, I will pass on your kind words to her.
Hopefully we will see you again very soon.
Thank you for your review
Jessica

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Reviewed 6 May 2014

Arrived later than planned . Good room, lovely and clean. Bed was really comfy but had a bad nights sleep as room was too hot and unable to open window, air con didn't make it cool enough either.
Nothing was too much trouble & ordered food at 22:00 , was surprisingly good too.

  • Stayed: April 2014, travelled on business
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Thank Bev C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirminghamNS, Reception at Premier Inn Birmingham City Centre (New St Station) Hotel, responded to this reviewResponded 8 May 2014

Hello Bev C,
Thank you for staying with us I’m sorry you found the room too hot, the air conditioning can be controlled by reception if the controls in your room didn’t make it cool enough and our windows can’t be opened due to safety reasons unfortunately, but on a positive note I am happy you enjoyed the food in our restaurant and found the rooms to be lovely and clean.
I hope you stay with us again.
Thank you for your review
Jessica

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Reviewed 5 May 2014 via mobile

I stayed her for four nights whilst on business.

I found the room peaceful for a city centre location.

Everything was much as expected from the Premier Inn website and I think good value for money.

Joyce and her colleagues in the restaurant, and infact all the staff I met, were exceptionally welcoming which made the stay a pleasure.

Stayed: May 2014, travelled on business
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirminghamNS, Reception at Premier Inn Birmingham City Centre (New St Station) Hotel, responded to this reviewResponded 8 May 2014

Hello Colin M,
Thank you for your kind words, I’m glad you enjoyed your stay with us, and you’re absolutely correct even though we are right in the city centre we have double glazing windows which means our room are very peaceful. I’m happy you thought it was good value for money and found all of our staff very welcoming; I will pass your comments onto the team and to the lovely Joyce and the restaurant team as well.
I hope you stay with us again
Thank you for your review
Jessica

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Reviewed 4 May 2014

As premier inns go this place had all the usual excellent standards
Comfy bed
everything spotless
in house breakfast brill with buffet style everything including hotplate
Only thing which let this place down was available parking
The website states parking available nearby however it was impossible to get to it due to roadworks and new tram lines being built so we drove around for an hour until finally settling on parking at the Debenhams end of the bullring carpark enabling us to walk from there through the back of the station and down the ramp to the hotel entrance
quote ''Parking is available at a local multi storey car park at New St Station, The Pallasades or the Bull Ring''
This hotel cannot be recommended for the disabled in view of this difficulty as there is nowhere to drop off passengers nor luggage. The only parking at the station and pallasades during our visit was short term not overnight!!!!!
If it said this on the website it would not have been a problem as we would have chosen one of the other prems in the city instead. We only stopped here as my bro in law wanted to cos it was new

  • Stayed: March 2014, travelled with family
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Thank loobylindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BirminghamNS, Reception at Premier Inn Birmingham City Centre (New St Station) Hotel, responded to this reviewResponded 8 May 2014

Hello loobylindy,
We’re currently in the process of updating the directions section of our website, it currently says parking is available at a local multi storey car park at new street station, the Pallasades or the Bullring, but we also suggest using the town hall car park (On Brunel Street, B5 4AD) for parking as its easier to get to and from, about 5 minutes walk from our hotel, it also allows overnight parking, sorry this information wasn’t available to you before you stayed with us. On a positive note im happy you enjoyed breakfast and rooms and found everything to be to excellent standards.
Thank you for your review
Jessica

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Reviewed 4 May 2014

Great hotel,very central,staff very friendly and so helpful, especially Kirtsi Jones and breakfast team, very attentive, and any requests were materialised even, decorated boiled eggs for my 7 year old fantastic

  • Stayed: May 2014
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Thank maggiejoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Birmingham City Centre (New St Station) Hotel

Address: Birmingham Exchange Buildings | Stephenson Place, Birmingham B2 4NH, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 118 Hotels in Birmingham
Price Range: £53 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Birmingham City Centre (New St Station) Hotel 3*
Number of rooms: 140
Official Description (provided by the hotel):
It's hard to think of a more central spot. From Premier Inn Birmingham New Street, above the station, the whole of the city (and most of the UK) is at your feet. You're just minutes from all the major business centres, epic shopping and amazing sights. Track down big brands and off-the-beaten-track bargains in (and around) the Bull Ring and Jewellery Quarter. Explore the huge exhibitions at the NIA and ICC. Or catch the big name acts at the Hippodrome - at under half a mile from the hotel, 'it's behind you!'. And, whether you're here for work or leisure, return to our tasty restaurant, spacious rooms and extra-comfy beds. Important info For energy efficiency reasons, the bedroom windows do not open at this Premier Inn. All rooms are fitted with air conditioning. Road works in place surrounding the hotel, bedrooms are insulated to minimalise noise. Directions: At J6 of the M6, exit onto A38/Corporation St, keep right at the fork, merge onto A38 & continue onto Corporation St. Take a slight right onto Queensway. Keep right on Great Charles St, exit New Street. At roundabout take 1st exit then turn left onto Hill St then left onto Small Brook Queensway. Parking is available at the Town Hall car park B5 4AD (approx 11GBP per 24 hours). ... more   less 
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