This hotel is in a fabulous position for city centre access and of course New Street Train Station. My husband, Michael, and I booked one night away for his birthday and had a lovely time just mooching about the city and spending the night at the hotel.
I have to say that we travel to Birmingham from Northampton on the train a couple of times a year and have stayed in a few other very comfortable hotels. We always comment on the friendliness and helpfulness of the people we meet in Birmingham. This Premier Inn however is in a league of it's own for making their guests feel part of something special.
The receptionist, Rachel?, started off the experience with a lovely welcoming smile and took care of our suitcase until the room was available.
The hotel itself has a great security system. You can only access reception via the lift without a room key card. Once you have your key card you can move on up to other floors.
When we got to our room later in the day we were delighted with the surprise (and I will keep it as a surprise) that awaited us. Michael stayed here a few weeks ago and mentioned he would be returning as a birthday treat. They did not forget that it was Michael's birthday and left a little treat.
The room on the 7th floor was spacious and spotlessly clean. (It's a new hotel and everywhere is clean and tidy.)The bed was extremely comfortable and we had a choice of pillows. (Nice touch.)
The room was air conditioned and the unit was very efficient.
We decided to eat in the Thyme restaurant that is part of the hotel. We were greeted by Declan and his team. Declan remembered Michael from his previous visit and chatted away making us both feel welcome and relaxed. All the restaurant staff were helpful, kind and professional. We had a delicious meal. Michael's pizza in particular was extraordinarily nice. (Thanks chef.)
After a good nights sleep we met Joyce, Kirsty and the rest of the breakfast staff who could not do enough to help. We felt welcomed and valued. The breakfast was lovely and Joyce was able to give us her expert advice on what to have. We were not disappointed. (They went the extra mile once they heard it was Michele's birthday - again won't spoil the surprise for anyone else who goes for a special occasion.However maybe they should think about auditioning for Britain's got Talent!)
The whole team at this hotel deserve a special mention. It's rare to find young people who are genuinely concerned about their guests's comfort and wellbeing. Thankyou Team New Street.
- Official Description (provided by the hotel):
- It's hard to think of a more central spot. From Premier Inn Birmingham New Street, above the station, the whole of the city (and most of the UK) is at your feet. You're just minutes from all the major business centres, epic shopping and amazing sights. Track down big brands and off-the-beaten-track bargains in (and around) the Bull Ring and Jewellery Quarter. Explore the huge exhibitions at the NIA and ICC. Or catch the big name acts at the Hippodrome - at under half a mile from the hotel, 'it's behind you!'. And, whether you're here for work or leisure, return to our tasty restaurant, spacious rooms and extra-comfy beds. Important info For energy efficiency reasons, the bedroom windows do not open at this Premier Inn. All rooms are fitted with air conditioning. Road works in place surrounding the hotel, bedrooms are insulated to minimalise noise. Directions: At J6 of the M6, exit onto A38/Corporation St, keep right at the fork, merge onto A38 & continue onto Corporation St. Take a slight right onto Queensway. Keep right on Great Charles St, exit New Street. At roundabout take 1st exit then turn left onto Hill St then left onto Small Brook Queensway. Parking is available at the Town Hall car park B5 4AD (approx 11GBP per 24 hours). ... more less
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