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“excellent customer service”

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Premier Inn Birmingham City Centre (New St Station) Hotel
Ranked #2 of 117 Hotels in Birmingham
Certificate of Excellence
Lytham St Anne's, United Kingdom
1 review
“excellent customer service”
Reviewed 23 July 2014

having had some last miniute hiccups with some printing for a presentation, the staff at this Premier Inn rallied round, late at night, to make sure I had all the printing I needed for the next day. Nothing was too much trouble for them and they looked after us well at breakafast the next day.
The best customer service I have ever recieved at a Premier Inn and some of the best service I have received in any hotel.

  • Stayed July 2014, travelled on business
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Helpful?
Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (219)
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English first
Manchester, United Kingdom
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2014

This is one of the best Premier Inns I have stayed in and on my next visit to Birmingham I will be staying here again.
The room was to a high standard and very clean, I experienced no noise even though we were in such a central location.
The hotel is right near the train station which only adds to the reason to stay here.
No complaints from me :)

  • Stayed July 2014, travelled with friends
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Helpful?
Thank LisaTheMancX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014

We stayed in this hotel as it was close to a Theatre that we attended to see a show, and because my wife also works for Premier Inn. The service was very good, as was the cleanliness of the whole hotel. Breakfast was very good as always. The only issue was that we could hear people using and flushing the toilets above us.

  • Stayed July 2014, travelled as a couple
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Helpful?
Thank sonia m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cirencester
Level 1 Contributor
3 reviews
Reviewed 21 July 2014

This hotel surpassed our expectations in every way. One of the best nights sleep I've ever had in a hotel! No banging doors, very clean, modern, well maintained room and hotel. Very friendly and helpful staff, excellent breakfast (kids eat free if the adults are having it)
My daughters make up bag fell out in left luggage and the helpful receptionist is posting it out to us today. Brilliant all round. As a result of our experience here, Premier Inn is now our number one choice for a hotel stay in the Uk

  • Stayed July 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank GardnerGang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
Reviewed 21 July 2014

My recent stay was great: I know what to expect from Premier Inn's and they dont disappoint me. Good bed linen, great beds, good pillows, clean bright bathrooms, a good night's sleep, great breakfast and very welcoming helpful staff. I get disappointed when I cant find a Premier Inn near where I need to be.

  • Stayed July 2014, travelled with friends
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Helpful?
Thank Yvonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 21 July 2014

We stayed here on the weekend of the 19th July, the experience was top class from start to finish, The breakfast team of Kirsti and Joyce were in top form in making us feel welcome and in dispensing useful local knowledge, the room was spotless and was the quietest that we have ever stayed in. Will come back.
Davy and Cathy,

Room Tip: We stayed on the 7th floor which was very quiet
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  • Stayed July 2014, travelled with family
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Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 July 2014

I stayed here on 18th July for a night out and the hotel is clean and tidy. Had a nice welcome from Jordan who was very pleasant and polite. I stayed in Room 705 and had a great view of Birmingham. Would defiantly stay here again.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank seven_wonders71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Birmingham City Centre (New St Station) Hotel

Property: Premier Inn Birmingham City Centre (New St Station) Hotel
Address: Birmingham Exchange Buildings | Stephenson Place, Birmingham B2 4NH, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 117 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Birmingham City Centre (New St Station) Hotel 3*
Number of rooms: 140
Official Description (provided by the hotel):
It's hard to think of a more central spot. From Premier Inn Birmingham New Street, above the station, the whole of the city (and most of the UK) is at your feet. You're just minutes from all the major business centres, epic shopping and amazing sights. Track down big brands and off-the-beaten-track bargains in (and around) the Bull Ring and Jewellery Quarter. Explore the huge exhibitions at the NIA and ICC. Or catch the big name acts at the Hippodrome - at under half a mile from the hotel, 'it's behind you!'. And, whether you're here for work or leisure, return to our tasty restaurant, spacious rooms and extra-comfy beds. Important info For energy efficiency reasons, the bedroom windows do not open at this Premier Inn. All rooms are fitted with air conditioning. Road works in place surrounding the hotel, bedrooms are insulated to minimalise noise. Directions: At J6 of the M6, exit onto A38/Corporation St, keep right at the fork, merge onto A38 & continue onto Corporation St. Take a slight right onto Queensway. Keep right on Great Charles St, exit New Street. At roundabout take 1st exit then turn left onto Hill St then left onto Small Brook Queensway. Parking is available at the Town Hall car park B5 4AD (approx 11GBP per 24 hours). ... more   less 
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