I stayed here for the first time last week. Having been to Birmingham a handful of times before, I had a rough idea of where I was going. Or so I thought. My poor sense of direction aside, this wasn't easy to spot (as I'd previously read on another TripAdvisor review). Staybridge suites is located on a newly pedestrianised street (so don't count on a taxi being able to take you door/station to door), opposite House Of Fraser. As I discovered after schlepping around town, New Street station is literally down the road (out of the hotel, turn left & keep going until you're inside a passageway of sorts, which leads you into the Bullring & New Street station depending which door you take upon entering said passageway).
Enough of my waffling.
Staybridge Suites are pretty well located which was exactly what I wanted. Great.
When I arrived at the hotel & had found my way into the lift to Level 2 & the reception desk, I was greeted by smiley, friendly reception staff who were happy to help. (Apologies for not checking your name badge, but to the young blonde girl that greeted me & checked me in, you were very welcoming, thank you!). Checking in at some hotels I've found to be a chore, but a signature here, a key card there & I was back in the lift, on my way to the TENTH floor of twelve. If you've a fear of heights, stay elsewhere. (Yes, of course they have lower floors, but what's the point!?).
I stayed in a one bedroom suite which felt like an apartment in miniature. It was a lovely suite with everything you could possibly need (including tea towels, washing up liquid & a detergent tablet for the dishwasher. Yes, I said dishwasher!), however long you intended to stay. I read some reviews before booking, so I knew where to find the manual for the microwave and I did need it! If you don't plan to cook, there is a Sainsburys around the corner but it is only a small store. And of course, there are countless restaurants city-wide too.
What else is there to say about the room other than it was spotlessly clean, the bed was REALLY comfortable, the curtains are total blackout (perfect!) and there was even a sofa bed which you could use to have guests over if you so wished.....I don't know ANY other hotels that would bring you additional bedding for the sofa bed so you can invite guests to stay with you.
The hotel has a pantry service located next to the recreation so you're able to buy food & drink 24 hours a day. I did take a look & found the selection somewhat limited but I didn't make a purchase so cannot comment on price. Price lists for the pantry are available from the reception desk, however they're behind the desk meaning you need to ask for one.
As I mentioned before, I don't have the best sense of direction & needed some help finding the Hippodrome. The (same blonde) reception staff & someone I took to be her manager/supervisor helped me out by giving me a map, noting my route while I wrote down their directions. Well, thank you to those staff, I found my way there & safely back again without getting lost!
Upon checking out in the morning, staff again we're friendly & helpful but a little slow....I had a train to catch you know! ;). While checking out, the manager/supervisor who helped give me directions the evening before arrived and greeted me, appearing to recognise me....when people remember (or appear to recognise) those they've met it makes the service feel much warmer & I know I'd be more likely to return. So that's an A* for customer service!
Many thanks, I know I'll be returning some day!
- Official Description (provided by the hotel):
- Our hotel offers a "home-from-home" environment for all types of guest. Relax and un-wind in The Den, making use of FREE WiFi. Enjoy your FREE breakfast in the Hub Kitchen or take it to your room. Get fit in our FREE Exercise Room before grabbing a coffee from our 24/7 coffee machine! All our suites include a fully-equipped kitchen so you can prepare yourself a meal in the evening, or attend the Evening Social on a Tuesday, Wednesday and Thursday for complimentary drinks and nibbles! ... more less
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