We booked to stay here for a special occasion, so opted for one of their more expensive business class rooms. We were excited to learn our room was on the highest floor of the hotel. The views were amazing but the positives stopped there. The room was so so dusty, and the bedding was dirty! I turned a pillow over and the case hadn't been put on properly so revealed horrible yello stains. Not nice! There were also many things missing such as robes etc. that should have been included in the rate we paid. We rang reception and asked to be moved, explaining why. They delt with this promptly, but there was no apology (which I would expect for the price we were paying!) we found some staff to be quite rude eg. At check in and breakfast. The cleaners and staff at check out were very friendly and polite. The room we were moved to was an improvement, and seemed to be an actual business class room as opposed to a normal room with a nespresso coffee machine added to it so they could charge business rates! The new room was cleaner (still not perfect) and much bigger with better quality furniture. Breakfast was good in terms of food choice, but staff were obviously stressed by the amount of people and showed this-not the best customer service-we didn't mind waiting it was just the negative attitude rather than being cheery on a Sunday morning that wasn't great! Won't be staying there again!
- Official Description (provided by the hotel):
- The recently refurbished Radisson Blu Hotel in Birmingham soars above the cityscape in an impressive 39-storey structure near the business district, conventio centre and shopping complexes. The large 170,000 square foot John Lewis and the new grand central station on New Street are just a 3-minute walk from the hotel. The hotel also has NCP parking facilities directly behind on St. Jude's Passage. The 211 contemporary rooms and suites showcase modern accents and furnishings and provide amenities such as Free high-speed, wireless Internet. Experience the unique twist on the classic British Brasserie in on-site Collage restaurant. From sumptuous steaks and smoked haddock kedgeree to a classic British cheeseboard, enter the world of Collage where the theatre of service and unforgettable dishes are the order of the day. Enjoy a cocktail or beer at our Lobby bar or the Collage bar. Keep fit in the 18th-floor fitness centre, where skyline city views enhance your workout experience. ... more less
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- Also Known As:
- Radisson Blu Hotel, Birmingham Hotel Birmingham
- Radisson Birmingham
- Birmingham Radisson
- Radisson Sas Birmingham